JR Williams
Raleigh,NC
Summary
Dynamic hospitality professional with 26 years of experience as a bartender and server, dedicated to delivering exceptional guest experiences and ensuring seamless operations in fast-paced environments. Expertise in beverage service at high-profile events and proficient in managing bar operations, complemented by strong skills in customer service, drink preparation, and inventory management. Proven ability to enhance guest satisfaction and loyalty through diligent service and effective collaboration with kitchen staff. A background in logistics with USACE further strengthens capabilities in procurement, allocation, and efficient distribution, ensuring a well-rounded approach to hospitality excellence.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Entertainer
GLP (Great Lakes Productions)
01.1999 - Current
- Host and manage diverse entertainment events, including DJing, music bingo, trivia, adult trivia, and karaoke, ensuring engaging experiences for all audiences.
- Utilize personal equipment to deliver high-quality entertainment services, adapting to various audience preferences and event settings.
- Tailor entertainment offerings to meet the specific needs and interests of each audience, enhancing overall attendee satisfaction and participation.
- Promote, develop, educate and foster new entertainers in all aspects including business and showmanship.
Server/Bartender
Tobacco Road Sports Café
02.2021 - 06.2025
- Collaborated effectively with both front and back of house teams to ensure seamless operations and exceptional guest service.
- Prioritized guest satisfaction by consistently delivering positive experiences and efficiently managing multiple tasks simultaneously.
Logistics
USACE
09.2024 - 10.2024
- Coordinated logistics for deployed personnel and emergency services, ensuring efficient operations restoring power and access to potable water.
- Facilitated the setup and operational readiness of temporary housing facilities, contributing to enhanced community health responses.
Bartender
Merrimon-Wynne House
03.2017 - 06.2024
- Deliver exceptional beverage service at weddings, receptions, and high-profile corporate events, ensuring guest satisfaction and adherence to event themes and preferences.
- Collaborate with event planners and catering teams to maintain seamless operations and uphold quality standards in a dynamic, client-focused environment.
Logistics
USACE
03.2020 - 08.2021
- Coordinated logistics for deployed personnel and emergency services, ensuring efficient operations during the establishment of temporary hospitals and testing centers.
- Facilitated the setup and operational readiness of temporary medical facilities, contributing to enhanced community health responses.
Bartender/Manager
The Point At Glenwood Restaurant and Bar
01.2014 - 12.2018
- Assisted in the recruitment process to ensure the selection of skilled bartenders, contributing to a proficient service team.
- Developed and maintained long-lasting customer relationships, enhancing customer loyalty and creating a base of regular patrons.
- Trained new hires and updated the drink menu, ensuring consistent service quality and promoting successful beverage offerings.
Bar Manager
Zydeco Downtown
04.2007 - 01.2014
- Managed inventory and ordering processes to ensure optimal stock levels and maintained a consistently high Bevinco score.
- Implemented organizational strategies to maintain a clean and efficient bar area.
- Verified guest identification and addressed any disruptive behavior to uphold a safe and compliant environment.
Logistics
USACE
11.2004 - 03.2007
- Coordinated and directed utility support, ensuring compliance with government and industry policies as well as international laws, while resolving transportation, contractor, and logistics system issues.
- Collaborated with the logistics management team to optimize supply chain efficiency, service levels, and overall cost, while ensuring the availability and proper allocation of completed items, supplies, and materials.
Bartender/Server
Bogart's American Grill
03.2001 - 06.2004
- Maintained a clean and sanitary bar environment, ensuring compliance with health standards by regularly cleaning and sanitizing bar and drink containers.
- Enhanced customer satisfaction and loyalty by building strong relationships, leading to a consistent base of regular patrons, and contributed to menu improvements by updating the drink menu and providing successful recommendations.
Education
Physics
University of Michigan
Skills
- Engaging communicator
- Customer support expertise
- Inventory management
- Skilled in managing multiple tasks
- Customer engagement in bartending
- Proficient in multiple POS systems
- Engaged team contributor
- Experienced in software and hardware troubleshooting
- Consistent professional demeanor
- Consistent work performance
- Efficient cash transactions
- Cool under pressure
- Problem-solving
Certification
- CompTIA A+
- Responsible Alcohol Seller/Server Training, NC ABC
Languages
Spanish
Limited Working
Timeline
Logistics
USACE
09.2024 - 10.2024
Server/Bartender
Tobacco Road Sports Café
02.2021 - 06.2025
Logistics
USACE
03.2020 - 08.2021
Bartender
Merrimon-Wynne House
03.2017 - 06.2024
Bartender/Manager
The Point At Glenwood Restaurant and Bar
01.2014 - 12.2018
Bar Manager
Zydeco Downtown
04.2007 - 01.2014
Logistics
USACE
11.2004 - 03.2007
Bartender/Server
Bogart's American Grill
03.2001 - 06.2004
Entertainer
GLP (Great Lakes Productions)
01.1999 - Current
Physics
University of Michigan
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