J. Randy Peeples
Palm Bay,FL
Summary
Highly motivated Sales Associate with extensive customer service and hands on training skills. Track record of consistently being punctual and striving for positivity in the workplace on a day to day basis to elevate productivity and ensure a thriving atmosphere.
Overview
13
13
years of professional experience
Work History
Pro Shop Supervisor
City Of Melbourne
12.2021 - Current
- Supervise a team of 15+ employees, providing guidance and support in day-to-day operations
- Handled escalated customer issues professionally, finding solutions that satisfied both parties while maintaining company policies
- Responsible for weekly payroll for all AUE staff, along with daily/weekly bank deposits of large amounts
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Restaurant Bar Manager
Matts Casbah Grill
09.2017 - 01.2021
- Counted all money for establishment, along with accessing the office POS system to run numbers for the end of day
- Proper data entry and accurate numbers were a must
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Managed disruptive customer behavior and mitigated liability by taking a calm and collective approach to ensure a situation did not further escalate.
Trainer, Senior Bartender, Marketing Rep.
Harrys Seafood Bar & Grill
06.2015 - 08.2017
- Scheduled and taught in class courses, along with grading tests to increase learning opportunities
- Engaged in various offsite marketing events to promote and expand the company for success
- Key holder for a daily routine of tracking and logging liquor inventory to hand deliver to management.
Shift Supervisor, Climbing Instructor
On The Edge Rock Climbing Gym Inc.
08.2011 - 08.2013
- Taught daily climbing and rope knotting courses, allowing guests to climb freely with the assurance of safety
- Lead summer camp counselor
- Key holder and safe clearance for money.
Education
Bachelor of Science Computer Software Engineering(currently in School) -
Western Governors University
Salt Lake City, UT05.2026
Skills
- Guest services
- Inventory control procedures
- Merchandising expertise
- Product promotions
- Hands on teaching methods
Accomplishments
- Team Captain in High School Wrestling and Football.
- Improved team productivity with morale-boosting incentives.
- Awarded and was recognized as "Employee of the Month" on multiple occasions through years 2015-2017 for consistent all around exceptional performance.
Timeline
Pro Shop Supervisor
City Of Melbourne
12.2021 - Current
Restaurant Bar Manager
Matts Casbah Grill
09.2017 - 01.2021
Trainer, Senior Bartender, Marketing Rep.
Harrys Seafood Bar & Grill
06.2015 - 08.2017
Shift Supervisor, Climbing Instructor
On The Edge Rock Climbing Gym Inc.
08.2011 - 08.2013
Bachelor of Science Computer Software Engineering(currently in School) -
Western Governors University
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