Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Reyes Jr.

San Diego,CA

Summary

Twenty years of experience providing high volume customer service handling outbound and inbound calls. Answered phone calls for customer inquires dealing with the company. Presently seeking a suitable leadership position with a market-leading, high-growth company that offers opportunities for advancement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Lloyd Pest Control
San Diego, CA
03.2021 - 07.2025
  • Inbound and outbound Calls/Emailing
  • Billing, Retention, Sales, Scheduling

Customer Care Agent

Charter Communications
San Diego, CA
12.2013 - 03.2020
  • Assist and resolve customer Video, Internet and Phone service issues by listening effectively
  • Mentor new hires
  • Handling billing and new customer account issues

Lead/Customer Service Representative

Fortune Builder
San Diego, CA
02.2013 - 12.2013
  • Rescheduling and registering Clients for Seminars

Customer Service Representative

American Customer Service/ Direct Wines
San Diego, CA
08.2012 - 02.2013
  • Handling customers transactions and inquires with current products
  • Tracking and placing orders

Customer Service Representative

CSA Travel Protection
San Diego, CA
09.2005 - 12.2009
  • Filing Claims
  • Faxing and taking out insurance policies

Education

General Education -

Southwestern College
Chula Vista, CA
12-2006

High School Diploma -

Chula Vista High School
Chula Vista, CA
03.2003

Skills

  • Proficient in Microsoft Office
  • Call handling
  • Customer retention
  • Billing inquiries
  • Product knowledge
  • Data entry accuracy
  • Active listening
  • Problem solving
  • Scheduling
  • Order processing
  • Inbound and outbound calling
  • Technical troubleshooting
  • Empathy and patience
  • Proficient with MAC and PC
  • Typing (55 WPM)
  • Detail Oriented

Timeline

Customer Service Representative

Lloyd Pest Control
03.2021 - 07.2025

Customer Care Agent

Charter Communications
12.2013 - 03.2020

Lead/Customer Service Representative

Fortune Builder
02.2013 - 12.2013

Customer Service Representative

American Customer Service/ Direct Wines
08.2012 - 02.2013

Customer Service Representative

CSA Travel Protection
09.2005 - 12.2009

General Education -

Southwestern College

High School Diploma -

Chula Vista High School