Jocelyn Rocchio

• Regularly assigned as Pencil or in the High Limit Salon
• Provide outstanding customer service for all customers
• Provide game protection and ensure procedures and policies are followed
• Resolve any problems or question the dealers or guests may have
• Additional projects include games procedure training for swing shift, AML core training, assisting with yearly compliance training and new policy training such as Own It and Suggest
• Previously facilitated Baccarat classes, administered dealer evaluations, and assisted overseeing EOS
• Possess knowledge of all games and thorough understanding of Title 31, with regular review and compliance testing.
• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Monitored gaming operations continuously to check on dealers and players.
• Oversee/assist in gaming day end/starting procedures and corresponding compliance reports
• Responsible for overseeing gaming limits and demand throughout the shift
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Supervise all tables and provide outstanding customer service

• Evaluate customer play and provide complimentary services when appropriate
• Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
• Provide game protection and ensure procedures are followed
• Answered players questions and resolved disputes to provide excellent customer service
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Attended Boyd Gaming's corporate floor supervisor training classes

• Manage day-to-day operations of fast-paced retail business
• Direct implementation of merchandising displays, inventory processing, sales events, loss prevention goals, and customer service standards Lowered shrink by over 2% in first year as store manager
• Oversee all aspects of general operations, including hiring, training and scheduling, driving sales, controlling inventory, and store maintenance.
• Interviewed, trained and coached a 14-member team to achieve company and store goals.