Joe Pavan
Henderson,NV
Summary
Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of casino operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Casino Floor Manager, Backup Shift Manager
Mirage Casino
Las Vegas, NV
12.2017 - Current
- Manage the administration markers and bankrolls
- Ensure the safety and security of employees and customers
- Review staffing levels to maintain full coverage to accommodate business needs/staff scheduling
- Analyze customer play, cheating scams, and unusual or suspicious variations of play
- Distribute cards and dice to pits and maintain counts
- Provide excellent customer service skills
- Ensure that table games dealers and supervisors are providing guests with optimum service at all times
- Resolve guest and employee problems or disputes effectively
- Ensure adherence to all department/company policies and procedures
- Analyze and control guest alcohol consumption
- Use of Kronos to deal with team payroll
- Use of Virtual Roster to handle staffing
- Ensure all guests are of legal age to participate in limited gaming
- Replace and sort cards as needed
- Monitor table games limits and inventory table drop/win
- Manage and roll shift into a new gaming day.
Casino Floor Supervisor BJ/RO/BA/PGP and Carnival Games
Borgata Casino
Atlantic City, NJ
08.2006 - 11.2017
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
- Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.
- Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
Casino Credit Executive
Borgata Casino
08.2003 - 06.2006
- Reviewed credit applications for approval or disapproval of $50,000 or less individually
- Implemented approved Company credit policy and procedures with respect to establishing credit privileges by evaluating credit history of applicants
- Assisted the Director of Casino Credit with the management, scheduling, and operation of the department and issued complimentaries in as merited
- Monitored credit to ensure compliance with Casino Control Act and attendant regulations, as well as the Casino's Internal Controls, policies and procedures
- Promoted positive customer relations.
Owner/Manager
Mail Boxes Etc.
07.1999 - 06.2001
- Franchise Business employing five (5) employees responsible for all aspects of business ownership.
Education
Certification
- NJ CCC Key License
- State Gaming License-Nevada Gaming License
Accomplishments
- Instructed table games the AC Hilton, Borgata and Mirage
- Assisted in the opening of the Poker Room at AC Hilton
- Initiated conversion from manual to computerized credit operations in the Claridge Credit office
- Member of the Hilton Card Counting Team in 1999
- Trained Mirage table games team to transition from manual ratings to Table Touch System
Timeline
Casino Floor Manager, Backup Shift Manager
Mirage Casino
12.2017 - Current
Casino Floor Supervisor BJ/RO/BA/PGP and Carnival Games
Borgata Casino
08.2006 - 11.2017
Casino Credit Executive
Borgata Casino
08.2003 - 06.2006
Owner/Manager
Mail Boxes Etc.
07.1999 - 06.2001