Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nailly Vazquez

Las Vegas

Summary

Ambitious and professional casino leader with 22 years of experience and knowledge seeking higher opportunities within our company. Resourceful and well-organized with excellent leadership and team building record. Clear understanding and knowledge of rules and regulations and training in all games of chances. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Overview

21
21
years of professional experience

Work History

Casino Floor Manager - Assistant Shift

ARIA Resort & Casino Las Vegas
07.2021 - Current
  • Implemented targeted initiatives that enhanced staff morale and motivation, resulting in improved customer service levels and increased repeat visits from patrons.
  • Decreased operational costs through efficient scheduling and resource allocation.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Collaborated with cross-functional teams to develop comprehensive plans for special events or promotions that attracted new patrons while maintaining existing clientele''s loyalty.
  • Maintained strict compliance with gaming regulations by conducting regular audits and addressing any discrepancies swiftly.

Casino Floor Manager/Gaming Trainer Manager

Mirage Hotel & Casino
08.2019 - 09.2020
  • Performed all Assistant Operation Manager responsibilities and duties.
  • Enhanced control systems and monitoring procedures to maintain game compliance with company standards.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.

Casino Gaming Instructor

Holyoke, Community College
09.2018 - 08.2019
  • Training and teaching Casino games, such as Craps, Blackjack, Roulette and Novelty Games procedures, game protection, rules, and regulations.

Casino Floor Manager

MGM Springfield
02.2018 - 08.2019
  • Interview, hire, or train workers. Perform human resources activities.
  • Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
  • Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
  • Ensured adherence to company policies and safety regulations, maintaining a safe working environment for all team members.

Casino Floor Supervisor

Tropicana Entertainment Inc.
04.2016 - 02.2018
  • Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
  • Inspected gaming equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.

Casino Associate Floor Supervisor

Borgata Hotel Casino & Spa
05.2003 - 02.2018
  • Supervised games such as Craps, Roulette, Blackjack, Baccarat and Novelty Games.
  • Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.

Table Games Dealer

Mohegan Sun
12.2002 - 05.2003
  • Conducted games such as Craps, Roulette and Blackjack by explaining rules, taking bets and delivering payouts.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.

Education

Associate Degree - Casino Gaming/Hospitality

Casino Croupier Institute
Puerto Rico
2002

Associate Degree - Travel And Tourism

International Junior College Ponce College of Tech
Ponce, PR
1998

High School Diploma - undefined

Dr. Pila High School
Puerto Rico
1995

Skills

  • Bilingual
  • Strong interpersonal skills
  • Client relations strength
  • Training development
  • Analytical skills
  • Business Operations
  • Operational Improvement
  • Team Management

Timeline

Casino Floor Manager - Assistant Shift

ARIA Resort & Casino Las Vegas
07.2021 - Current

Casino Floor Manager/Gaming Trainer Manager

Mirage Hotel & Casino
08.2019 - 09.2020

Casino Gaming Instructor

Holyoke, Community College
09.2018 - 08.2019

Casino Floor Manager

MGM Springfield
02.2018 - 08.2019

Casino Floor Supervisor

Tropicana Entertainment Inc.
04.2016 - 02.2018

Casino Associate Floor Supervisor

Borgata Hotel Casino & Spa
05.2003 - 02.2018

Table Games Dealer

Mohegan Sun
12.2002 - 05.2003

Associate Degree - Casino Gaming/Hospitality

Casino Croupier Institute

Associate Degree - Travel And Tourism

International Junior College Ponce College of Tech

High School Diploma - undefined

Dr. Pila High School

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Nailly Vazquez