Nailly Vazquez
Las Vegas
Summary
Ambitious and professional casino leader with 22 years of experience and knowledge seeking higher opportunities within our company. Resourceful and well-organized with excellent leadership and team building record. Clear understanding and knowledge of rules and regulations and training in all games of chances. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
21
21
years of professional experience
Work History
Casino Floor Manager - Assistant Shift
ARIA Resort & Casino Las Vegas
07.2021 - Current
- Implemented targeted initiatives that enhanced staff morale and motivation, resulting in improved customer service levels and increased repeat visits from patrons.
- Decreased operational costs through efficient scheduling and resource allocation.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Collaborated with cross-functional teams to develop comprehensive plans for special events or promotions that attracted new patrons while maintaining existing clientele''s loyalty.
- Maintained strict compliance with gaming regulations by conducting regular audits and addressing any discrepancies swiftly.
Casino Floor Manager/Gaming Trainer Manager
Mirage Hotel & Casino
08.2019 - 09.2020
- Performed all Assistant Operation Manager responsibilities and duties.
- Enhanced control systems and monitoring procedures to maintain game compliance with company standards.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Casino Gaming Instructor
Holyoke, Community College
09.2018 - 08.2019
- Training and teaching Casino games, such as Craps, Blackjack, Roulette and Novelty Games procedures, game protection, rules, and regulations.
Casino Floor Manager
MGM Springfield
02.2018 - 08.2019
- Interview, hire, or train workers. Perform human resources activities.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
- Ensured adherence to company policies and safety regulations, maintaining a safe working environment for all team members.
Casino Floor Supervisor
Tropicana Entertainment Inc.
04.2016 - 02.2018
- Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
- Inspected gaming equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
Casino Associate Floor Supervisor
Borgata Hotel Casino & Spa
05.2003 - 02.2018
- Supervised games such as Craps, Roulette, Blackjack, Baccarat and Novelty Games.
- Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Table Games Dealer
Mohegan Sun
12.2002 - 05.2003
- Conducted games such as Craps, Roulette and Blackjack by explaining rules, taking bets and delivering payouts.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Education
Associate Degree - Casino Gaming/Hospitality
Casino Croupier Institute
Puerto Rico2002
Associate Degree - Travel And Tourism
International Junior College Ponce College of Tech
Ponce, PR1998
High School Diploma - undefined
Dr. Pila High School
Puerto Rico1995
Skills
- Bilingual
- Strong interpersonal skills
- Client relations strength
- Training development
- Analytical skills
- Business Operations
- Operational Improvement
- Team Management
Timeline
Casino Floor Manager - Assistant Shift
ARIA Resort & Casino Las Vegas
07.2021 - Current
Casino Floor Manager/Gaming Trainer Manager
Mirage Hotel & Casino
08.2019 - 09.2020
Casino Gaming Instructor
Holyoke, Community College
09.2018 - 08.2019
Casino Floor Manager
MGM Springfield
02.2018 - 08.2019
Casino Floor Supervisor
Tropicana Entertainment Inc.
04.2016 - 02.2018
Casino Associate Floor Supervisor
Borgata Hotel Casino & Spa
05.2003 - 02.2018
Table Games Dealer
Mohegan Sun
12.2002 - 05.2003
Associate Degree - Casino Gaming/Hospitality
Casino Croupier Institute
Associate Degree - Travel And Tourism
International Junior College Ponce College of Tech
High School Diploma - undefined
Dr. Pila High School
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