Jarred Rudd
Portland
Summary
Dependable self-starter with a wide range of skills. I have multiple years of experience in parts ordering, customer service, manufacturing, and management. Solution driven with an up-beat attitude.
Overview
6
6
years of professional experience
Work History
Service Advisor
Tom Dwyer Automotive Services
01.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
Service Manager
Upscale Automotive
04.2020 - 12.2021
- Met with customers to discuss service needs and offer available solutions.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 20%.
- Followed up with customers during and after installations to verify satisfaction.
- Efficiently assisted technicians with problematic vehicles to maintain customer satisfaction and quickly rectify issues.
- Oversaw team of service professionals focused on the repair of Mercedes Sprinter vans.
- Delegated R/O's to technicians based on work load and individual skill level
Service Advisor
Upscale Automotve
10.2018 - 04.2020
- Provided customers with quotes
- Set appointments
- Prepared work orders for technicians
Parts Manager
The Sprinter Store
11.2017 - 09.2019
- Maintained extensive knowledge of company products and services
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives
- Monitored social media and online sources for industry trends
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
Education
Certification - P2 Automobile Parts Specialist
ASE Certification
Certification - C1 Automobile Service Consultant
ASE Certification
G1 Maintenance And Light Repair
ASE Certification
Skills
- Customer Relations
- Sales
- Team Leadership
- Time Management
Timeline
Service Advisor
Tom Dwyer Automotive Services
01.2022 - Current
Service Manager
Upscale Automotive
04.2020 - 12.2021
Service Advisor
Upscale Automotve
10.2018 - 04.2020
Parts Manager
The Sprinter Store
11.2017 - 09.2019
Certification - P2 Automobile Parts Specialist
ASE Certification
Certification - C1 Automobile Service Consultant
ASE Certification
G1 Maintenance And Light Repair
ASE Certification
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