J. Ryan Phillips

Great West Casualty Company, Claims Adjuster

July 2023–September 2024

• Investigated and documented all accident details. ·
• Reviewed policy documents to confirm coverages and insured’s liability for physical damage/cargo.
• Navigated insureds through the claims process to include arranging towing or cargo transfers, coordinating shop repairs, etc.
• Obtained relevant claims documents to include physical damage/cargo damage estimates and values.
• Provided direction to independent adjusters to obtain necessary photos and claims facts
• Collaborated with internal and external attorneys to review coverage and resolve issues at legal proceedings.
• Prioritized file resolution to include settlement negotiations and issuance of timely payments.
• Identified files for subrogation or salvage referral.
• Documented claim facts to ensure compliance with Great West and insurance industry standards.
• Set file reserves based on physical damage/cargo value and policy facts.
• Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.

• Analyzed information within incident reports and assigned appropriate financial reserves, then entered in the Riskmaster database
• Reviewed documents such as bills of lading, commercial invoices, freight bills, equipment interchange documents, police reports, and customs documents for items involved in damage claims
• Investigated claims to include interviews with claimants and witnesses
• Apprised management, counsel, and insurance brokers of significant developments and prepared reports of ongoing investigations
• Examined maritime rules for relevant mitigation, researched similar incidents of historical significance, and read petitions while working with legal counsel as needed
• Researched state laws and OSHA rules as necessary
• Prepared weekly and monthly financial reports for management review using Business Intelligence.

• Reviewed patient lab work and communicated lab results to pharmaceutical company sponsors
• Utilized various databases to report patient data, supplemental procedures, and adverse events to sponsors
• Created and maintained spreadsheets for financial tracking purposes
• Mentored new hires.

• Provided claims support
• Verified legitimacy of new advertisements
• Documented internal complaints
• Analyzed data for trends in fraudulent activity
• Mentored new hires.

• Assigned up to 13 multiple vehicle accident claims daily along with handling of existing claims
• Managed repairs and payment of claims for all involved parties
• Resolution of customer concerns and escalations
• Mentored new hires and transitioning employees.

• Supervised recent training graduates
• Monitored representatives for performance and set yearly goals
• Implemented new policies and practices for attendance
• Revised operational procedures.