Luis Schmidt
Jacksonville,FL
Summary
Resourceful Claims Adjuster known for high productivity and efficiency in task completion. Fully bilingual in English and Spanish. Specialize in claims investigation, and negotiation with an adept ability to manage multiple cases simultaneously. Excel at communication, problem-solving, and decision-making, ensuring fairness and satisfaction in claim resolutions. Skilled in navigating complex insurance and logistics claims and providing thorough investigations to resolutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cargo Claims Adjuster
Crowley Maritime Corporation
Jacksonville, FL
06.2012 - 12.2024
- Ensured timely follow-up on all open claims, kept management informed regarding status updates.
- Negotiated settlements with claimants, or collaborating with the sales representative in order to resolve disputes quickly and economically.
- Reviewed, evaluated, and adjusted claims to promote fair, and prompt settlement or denial.
- Maintained accurate records of cargo claims, investigation, and resolutions, ensuring through documentation and compliance with company policies, regulations, terms of the insurance policy and maritime laws.
- Assisted with customer requests and answered questions to improve satisfaction, maintaining the customer.
- Analyzed facts of loss, reports, and other evidence to identify potential sources of recovery or subrogation.
Risk Management Accountant
Crowley Maritime Corporation
Jasonville, FL
10.2004 - 06.2012
- Assisted with the preparation of annual budgets and forecasts for management review.
- Coordinated the external and internal audit process by providing necessary documentation to auditors in a timely manner.
- Diminished financial discrepancies, and accurately reconciling the general ledger accounts.
- Performed month-end closing activities including journal entries, reconciliations and other related tasks.
- I actively collaborated on the selection and implementation of the new risk management software.
- Assisted management in the preparation of the re- insurer's billing
Credit and Collection Representative
Crowley Maritime Corporation
Jacksonville , FL
05.2003 - 10.2004
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Coordinated with legal department on litigation processes for non-responsive debtors.
- Collaborated with other members of the Collections team to achieve department goals maintaining receivables in accordance with company standards.
Education
BBA - Accounting
University of Sacred Hearts
San Juan , PR05-1982
Skills
- Manage high claim volume, different types of claims, adjusting them in a timely manner, following bill of lading terms and conditions, and maritime regulations
- Record maintenance: Attention to detail, reviewing, and maintaining data accurately
- Organizational expertise includes time management, problem solving, prioritization, and attention to detail
- Communication: I am a good team player with professional skills to interact with clients and team members
- Software Proficiency: Microsoft office word, Excel, and Outlook
Certification
- Florida Resident Insurance License - Adjuster - All Lines 6-20 License # W407913
- Certificate from the Institute , ARM ( Associate in Risk Management)
Timeline
Cargo Claims Adjuster
Crowley Maritime Corporation
06.2012 - 12.2024
Risk Management Accountant
Crowley Maritime Corporation
10.2004 - 06.2012
Credit and Collection Representative
Crowley Maritime Corporation
05.2003 - 10.2004
- Florida Resident Insurance License - Adjuster - All Lines 6-20 License # W407913
- Certificate from the Institute , ARM ( Associate in Risk Management)
BBA - Accounting
University of Sacred Hearts
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