J'saiah Swann
Richmond,VA
Summary
People-oriented Customer Service Lead successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
3
3
years of professional experience
Work History
Shift Lead
BJ’s Wholesales
Richmond, USA
02.2025 - 02.2026
- Supervised daily operations and ensured team adherence to company standards.
- Trained new employees on store policies and operational procedures.
- Managed inventory levels and organized merchandise displays for optimal flow.
- Delivered friendly and inviting service that fostered a welcoming atmosphere.
Lead Front Operations - Customer Service
Walgreens
Richmond, USA
03.2023 - 02.2025
- Prioritized serving customers with friendliness and warmth, creating an inviting experience that encouraged repeat visits
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
High school diploma - Honor Role Student
Rise Academy
Richmond, VA05-2024
Skills
- Shift leadership
- Staff training
- Retail operations
- Inventory management
- Shipping operations
- Stocking
- POS
- Organizational ability
- Time management
- Microsoft Office
- Problem solving
- Customer focus
- Adaptable
- Visual displays
Affiliations
Volunteer - Rock Hill Library SC 2019-2022
Timeline
Shift Lead
BJ’s Wholesales
02.2025 - 02.2026
Lead Front Operations - Customer Service
Walgreens
03.2023 - 02.2025
High school diploma - Honor Role Student
Rise Academy