Julie Schultz
Fond Du Lac
Summary
Dedicated Patient Service Representative with strong skills in appointment scheduling, HIPAA compliance, and insurance verification. Committed to enhancing patient experience and operational efficiency.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Aurora Medical Center
Fond Du Lac, WI
10.2022 - Current
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Addressed patient inquiries and resolved issues to enhance customer satisfaction and retention.
- Coordinated communication between patients and healthcare providers, ensuring timely information exchange.
- Maintained accurate patient records and documentation to support clinical operations and compliance standards.
- Collaborated with team members to develop strategies for enhancing patient experience and operational effectiveness.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Used Epic to schedule appointments.
- Answered incoming calls, scheduled Occupational Health & Work Comp Injury appointments and filed medical records.
Patient Care Coordinator
First Choice Dental Group
Fitchburg, WI
02.2021 - 10.2022
- Coordinated patient schedules to optimize office workflow and enhance patient satisfaction.
- Managed insurance verification processes, ensuring accuracy and timely approvals for treatments.
- Educated patients on treatment plans and post-care instructions, fostering informed decision-making.
- Oversaw front office operations, improving efficiency in patient check-in and appointment management.
- Mentored new staff on protocols and procedures, enhancing team performance and service quality.
- Collaborated with dental teams to ensure comprehensive care coordination for complex cases.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Care Coordinator
Dental Associates
Fond Du Lac, WI
03.2008 - 03.2021
- Implemented electronic health record systems to streamline documentation and improve data accessibility.
- Developed patient feedback mechanisms, driving continuous improvement in care delivery practices.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma -
LP Goodrich High School
Fond Du LacSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Data entry proficiency
- Reception management
- Document filing
- Appointment confirmation
Timeline
Patient Service Representative
Aurora Medical Center
10.2022 - Current
Patient Care Coordinator
First Choice Dental Group
02.2021 - 10.2022
Patient Care Coordinator
Dental Associates
03.2008 - 03.2021
High School Diploma -
LP Goodrich High School