Jsha Davis
Dallas,TX
Summary
Proactive and adaptable professional with a strong solid background in customer service, Ready to grow with your company. Recognized for outstanding customer service and abilities to boost customer satisfaction, while collaborating leverage of expertise to enhance customer experiences and operational efficiency with satisfaction.
Overview
6
6
years of professional experience
Work History
Service
Shell Gas Station
Fort Worth , TX
03.2024 - Current
- Provided excellent customer service while assisting customers with specific products to answer questions about inquires.
- Handled customer complaints professionally, resolving issues to maintain satisfaction.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Followed company security procedures for handling large sums of money.
- Assisted customers with product inquiries and provided excellent service.
Team Member
Sam's Club
Fort Worth, Texas
06.2020 - 03.2024
- Worked closely with front end staff, while also collaborating with team members to maximize productivity and efficiency.
- Trained new team members using approved training materials and information.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions about the store's products, services and procedures, while promoting loyalty programs and other inquiries needed for store information to increase sales potential.
- Maintained delivering high level of customer service to patrons while using active listening and engagement skills to provide excellent customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Going the extra mile maintaining current knowledge of stores promotions, high lighted sales and reward programs to help with customer purchases.
- Boosted customer service by resolving customer complaints professionally in accordance with company policy.
Skills
- Excellent Customer service relations
- Effective Problem-solving resolution
- Microsoft Word
- Effective communication
- Time management
- Sales transactions
Timeline
Service
Shell Gas Station
03.2024 - Current
Team Member
Sam's Club
06.2020 - 03.2024