Jsha Jennings
Tampa,FL
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and Microsoft Excel skills at OneTouch Direct and Computer Generated Soultios to enhance guest satisfaction and streamline operations. My ability to engage customers and manage complex tasks led to a significant increase in repeat business, showcasing my strong work ethic and results-driven approach.
Overview
8
8
years of professional experience
Work History
Server/Main Bartender
TGI Fridays
Tampa, FL
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Sever/Head Bartender
Winghouse 301
Tampa, FL
01.2021 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Customer Service Representative
Computer Generated Solutions, CGS
Tampa, FL
07.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Grocery Team Member
Walmart
Tampa, FL
09.2019 - 05.2020
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Operated cash register to accurately process and record customer payments.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
Customer Service Representative
OneTouch Direct
Tampa, FL
06.2018 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Listened to c\ustomers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Server
Steak N Shake
Tampa, FL
03.2016 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Associate of Arts - Allied Health
Hillsborough Community College
Tampa, FL06.2025
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL06.2025
High School Diploma -
Wharton High School
Tampa, FL05.2018
Skills
- Emotional intelligent
- Communication
- Exceptional customer service
- Interpersonal skills
- Attention to Detail
- High-volume
- Active Listening
- Critical Thinking
- Call center experience
- Leadership skills
- Problem solving skills
- Microsoft Excel
- Conflict resolution
- Adaptability
- Teamwork
- Microsoft PowerPoint
- Sales expertise
- Training development aptitude
Timeline
Server/Main Bartender
TGI Fridays
07.2023 - Current
Sever/Head Bartender
Winghouse 301
01.2021 - 04.2023
Customer Service Representative
Computer Generated Solutions, CGS
07.2020 - 01.2021
Grocery Team Member
Walmart
09.2019 - 05.2020
Customer Service Representative
OneTouch Direct
06.2018 - 09.2019
Server
Steak N Shake
03.2016 - 06.2018
Associate of Arts - Allied Health
Hillsborough Community College
Associate of Arts - Business Administration And Management
Hillsborough Community College
High School Diploma -
Wharton High School