J Susan Quinones
Summary
Trilingual specializing in ASL and Spanish. Very experienced and knowledgeable in the retail environment,
with a track record of improving the efficiency of merchandise displays and back room stock.
Overview
21
21
years of professional experience
Work History
Back of House Visual
CB2
Chicago, IL
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Assistant Manager of Visuals
Kate Spade
Rosemont, IL
06.2024 - 09.2024
- Assisted in daily operational management, ensuring optimal store performance and customer satisfaction.
- Collaborated with team to develop and implement visual merchandising strategies aligned with brand standards.
- Trained new staff on sales techniques and product knowledge, fostering a supportive learning environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Merchandise Manager
Ulta Beauty Inc.
Chicago, IL
04.2008 - 05.2024
- Managed a team of 10 to implement the daily task of merchandising.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Assessed areas of service concern and developed improvement plans.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
Phone Operator
City of Chicago 311 City Services
Chicago, IL
05.2005 - 12.2005
- Managed high-volume incoming calls to provide accurate information on city services.
- Resolved customer inquiries by utilizing comprehensive knowledge of city programs and resources.
- Collaborated with departments to ensure timely resolution of service requests and complaints.
- Maintained detailed records of interactions, enhancing data accuracy and service tracking.
Education
High School Diploma -
James Madison
Norcross, GASkills
- American Sign Language certification holder
Languages
Spanish
Native or Bilingual
Timeline
Back of House Visual
CB2
09.2024 - Current
Assistant Manager of Visuals
Kate Spade
06.2024 - 09.2024
Merchandise Manager
Ulta Beauty Inc.
04.2008 - 05.2024
Phone Operator
City of Chicago 311 City Services
05.2005 - 12.2005
High School Diploma -
James Madison