JUAN ACERO DIAZ
2100 Bengal Blvd H103 Cottonwood Heights,UT
Summary
Professional in technology support, with high productivity, and efficient task completion. Possess specialized skills in troubleshooting, software and hardware installation, network configuration, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
20
20
years of professional experience
Work History
USB INGENIERIA SAS
Bogota Colombia
04.2022 - Current
- Performing diagnostics and troubleshooting operating systems and networks.
- Referring unresolved problems to the appropriate teams.
Virtual user assistance. - Installing and configuring new programs and components.
- Developing and executing software update and maintenance protocols.
- Managing SQL databases.
- Troubleshooting networks and operating systems.
Performing periodic backups of information. - Managing and installing the company's IT tools.
Collaborating with other professionals to resolve specific faults. - Developing electronic security projects, interacting with different parties involved to define project details.
Developing technical documentation and specifications for manufacturing. - Writing technical and economic documents for residential and commercial development projects.
- Making modifications to existing plans to comply with updated regulations.
- Active participation in the coordination of multidisciplinary projects.
- Preparing detailed plans for electrical engineering, telecommunications, and electronic security projects.
- Evaluated software or hardware to recommend improvements or upgrades.
- Advised management on the feasibility and implementation of new technology solutions.
Network Engineer
USB INGENIERIA SAS
Bogota
01.2010 - 03.2022
- Deployed new hardware devices, including routers, switches, firewalls, and wireless access points.
- Prepared detailed network specifications, diagrams, charts, equipment configurations, and recommended technologies.
- Coordinated network operations, maintenance, repairs, or upgrades.
- Developed conceptual, logical, and physical network designs
- Maintained networks by performing activities such as file addition, deletion, and backup.
- Monitored and analyzed network performance, and reported on data input and output to detect problems, identify inefficient use of computer resources, and perform capacity planning.
- Evaluated network designs to determine whether customer requirements were met efficiently and effectively.
- Developed network-related documentation.
- Installed, configured, tested, maintained, and upgraded computer systems and network equipment.
- Troubleshot issues related to device-specific problems, network performance, and internet connectivity.
- Assisted in the design, implementation, and management of LANs, WANs, and Wi-Fi networks.
- Monitored incoming calls from customers regarding hardware and software issues, and provided timely resolutions.
- Performed data backups on a regular basis to ensure data availability in case of any disaster recovery situation.
- Developed and implemented IT policies, procedures, and standards for the organization.
- Managed and maintained network security systems.
IT Support Engineer
DDS INGENIERIA SAS
Bogota
01.2005 - 01.2011
- Network configuration.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Network Troubleshooting.
- Technical support.
- Equipment configuration.
- Data center networking.
- LAN switching technologies.
- Network security systems.
- Access control.
- Circuit management.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provided technical support to users by troubleshooting hardware and software issues.
Education
Comptia Security + - Cybersecurity
Comptia
EEUU- CertificationsEnglish - lenguage
Independent Professor Remote
Bogota Colombia -VirtualCybersegurity by Google - Cybersecurity
Google
EEUU05-2024
Database - Engineering
Fundacion Universitaria Los Libertadores
Bogota ColombiaBachelor of Science - Systems Engineering
Fundacion Universitaria Los Libertadores
Bogota Colombia Skills
- Remote support
- System configuration
- Server maintenance
- Software configuration
- Hardware installation
- Helpdesk services
- Operating systems
- Technical support
- Backup and recovery
- Application installations
- System administration
- Storage area networks
- Network troubleshooting
- Wireless networking support
- Network configuration
- Network infrastructure
- Configuration switches, routers, and firewalls
- Structured cabling
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
USB INGENIERIA SAS
04.2022 - Current
Network Engineer
USB INGENIERIA SAS
01.2010 - 03.2022
IT Support Engineer
DDS INGENIERIA SAS
01.2005 - 01.2011
Comptia Security + - Cybersecurity
Comptia
English - lenguage
Independent Professor Remote
Cybersegurity by Google - Cybersecurity
Google
Database - Engineering
Fundacion Universitaria Los Libertadores
Bachelor of Science - Systems Engineering
Fundacion Universitaria Los Libertadores
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