JUAN Acuna Nunez
Miami,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Valet Parking Supervisor
MP Parking
Miami, FL
04.2025 - 04.2026
- Supervised valet team to ensure efficient vehicle handling and customer satisfaction.
- Implemented training programs for new staff, enhancing service quality and operational consistency.
- Coordinated scheduling and workflow management to optimize parking operations during peak hours.
- Developed standard operating procedures, improving safety compliance and reducing incident rates.
Auto Parts Manager
Caliber Collision
Miami, FL
01.2023 - Current
- Oversaw inventory management processes to ensure optimal stock levels and minimize shortages.
- Implemented procedures to enhance order accuracy and reduce processing time for customer requests.
- Trained and mentored team members on best practices in auto parts management and customer service.
- Developed strategic relationships with suppliers to negotiate favorable terms and improve product availability.
Crew Train Scheduler I
Spirit Airlines
Miramar, FL
04.2022 - 02.2023
- Planned and delegated work to meet project and production goals.
- Utilized information-gathering techniques while analyzing and identifying implications to make correct planning and scheduling decisions.
- Scheduled orders to meet production goals and formed action plans to handle time component constraints.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Used daily system logs to document production information, discussing issues with management.
- Distributed work orders to departments.
- Instructed new team members on correct procedures for operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Delivered group and individual needs-based training to personnel.
- Kept training materials updated with regulatory, procedural or policy changes.
- Documented performance, safety and customer service needs to improve operations.
Sales and Logistics Manager
Noble Air Charter
Opa Locka, FL
09.2021 - 01.2023
- Set schedules for 12 pilots by planning and designating shifts and hours based of 135 regulations and FAA guidelines.
- Made recommendations to directors about efficiency and cutting production costs on different trips and routes to be taken by pilots.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Utilized Jetinsight to input key data into hotel's database system.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Led projects and analyzed data to identify opportunities for improvement.
- Strove for first call resolution by taking true ownership of customer needs and issues.
- Resolved customer complaints via phone, email or live chat.
- Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
- Resolved customer complaints by listening to grievances, determining causes and deciding best solution.
- Verified documentation and condition of freight to assure quality standards were achieved.
Customer Account Executive
Comcast Xfinity NBC Universal
Miramar, FL
06.2018 - 01.2022
- Interacts with customers via telephone, e-mail, or face-to-face to assist with variety of customer inquiries and issues
- Promotes and recommends Comcast products and services based on logical relationship to customers needs and interests
- Enters and confirms sales when appropriate
- Interacts and communicates collaboratively within sales group and other groups, as appropriate, to provide quality customer experience
- Stays up-to-date with current and emerging communications and entertainment technologies for both Company and its competition.
Retail Sales Associate
Crocs
Sunrise, FL
07.2018 - 12.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
Retail Sales Associate
Columbia Sportswear
Doral, FL
01.2021 - 08.2021
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
Sales Associate Manager
Sprint
Miami Lakes, FL
01.2016 - 11.2019
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Created and maintained sales environment to support business objectives.
Education
Certification - Language Interpretation And Translation
Michigan University
Michigan04.2005
Some College (No Degree) - Private Pilot
Federal Aviation Administration
Opa-locka, FLBachelor’s - Industrial Engineering
Rafael Urdaneta University
Venezuela, Venezuela01.2005
Skills
- Business operations mastery
- Statistics skills
- Meeting planning and leadership
- People skills
- Basic math
- Conflict resolution
- Organization
- Data management
- Flight plan coordination
- Flight crew coordination
- Dispatching
- Aircraft clearing
- Airfield management
- Flight log maintenance
- Flight operations records
- Emergency Response
- Security Protocols
- Decision-making
- Jetinsight knowledge
- Avinode knowledge
- Customer service
Certification
- English proficient License ( TOEIC ) - Michigan University
- Microsoft Office Suite Training - UNIDATA Venezuela
- Microsoft Excel Certificate - UNIDATA Venezuela
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Valet Parking Supervisor
MP Parking
04.2025 - 04.2026
Auto Parts Manager
Caliber Collision
01.2023 - Current
Crew Train Scheduler I
Spirit Airlines
04.2022 - 02.2023
Sales and Logistics Manager
Noble Air Charter
09.2021 - 01.2023
Retail Sales Associate
Columbia Sportswear
01.2021 - 08.2021
Retail Sales Associate
Crocs
07.2018 - 12.2021
Customer Account Executive
Comcast Xfinity NBC Universal
06.2018 - 01.2022
Sales Associate Manager
Sprint
01.2016 - 11.2019
Some College (No Degree) - Private Pilot
Federal Aviation Administration
Bachelor’s - Industrial Engineering
Rafael Urdaneta University
Certification - Language Interpretation And Translation
Michigan University
Education and Training
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