JUAN ADAN

• Resolves members inquiries and complaints fairly and effectively according to the processes and procedures.
• Develop new strategies for customer retention activities.
• Respond to patient inquiries and resolve service complaints in a timely manner, collecting related data
• Conducts member satisfaction calls and acts as member advocate to resolve questions or concerns.
• Establishes effective working rapport with medical centers personnel (providers and administrative staff).
• Responds to questions, resolves issues and/or forwards to appropriate personnel in a timely manner to ensure member, referral, and employee satisfaction.
• Works extensively with eCW/EMR system to further investigate member services, documents, patient surveys.
• Contributes with ideas for process or efficiency improvements to the Manager of Member Retention.
• Communicates with patients to ensure questions and concerns area processed in a timely manner and effectively communicates with medical centers and corporate associates.
• Provides adequate notes and documentation within platform to ensure patient satisfaction.
• Demonstrates adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
• Conducts telephone conversations in a polite manner and ensures accurate information is exchanged and member is satisfied.
• Reports errors, omissions, and incidents to the Supervisor of Patient Retention through documented reports.
• Analyze patient opinions and develop new techniques to ensure retention
• Explain to patients about the new benefits
• Welcome and educate new patients on all the Cano Health integrated care services
• Assist and care for new member for the first 3 months in order to avoid disenrollment
• Obtain new member referrals from new or existing members

• Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
• Selected and filled orders from stock to fulfill customer requirements.
• Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
• Segregated and processed incoming stock and materials to prepare for storage or shipment.
• Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
• Communicated with other departments to facilitate fulfillment activities and address issues.
• Transported packed items onto delivery vehicles, updating tracking database once loaded.
• Loaded packages in delivery trucks to assist with physical delivery of products to customers.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Identified opportunities to reduce lead times and improve inventory management.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Sourced vendors, built relationships, and negotiated prices.
• Wrote standard operating procedures for department.
• Purchased new products and oversaw inventory stocking and availability.
• Collaborated with internal stakeholders to create timely and accurate purchase orders.
• Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
• Contacted location managers and department supervisors to assess requirements.
• Negotiated pricing and terms with vendors to secure best value for company.
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
• Adjusted procedures to maximize department effectiveness.