Juan Agudelo
North Miami,FL
Summary
Friendly Bar Manager offers resource management, quality standard enforcement, and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with 10 years of hands-on experience managing and supervising bar operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Manager
Engagelive
Miami, FL
10.2021 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored cash intake to reduce discrepancies.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Planned and coordinated special events to boost customer numbers and profits.
Food and Beverage Waiter
Palace bar
Miami Beach, FL
10.2019 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Greeted customers, provided menus and answered questions about menu items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Restaurant Manager
El Mexicano Restaurants
Clifton, NJ
02.2015 - 08.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Created new menu items based on customer feedback and industry trends.
- Trained new employees to perform duties.
Catering Assistant
Sterling
New York, NY
07.2013 - 06.2018
- Assisted in setting up and breaking down catering events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
- Restocked supplies when needed throughout the duration of events.
Education
Certificate - Bartending
Bartender
Bartender Nj 10-2018
Associate of Science - Quality Control and Safety Technologies
UNAD
Bogota 12-2008
Skills
- Vendor Relationship Management
- Health Codes Compliance
- Revenue Forecasting
- Inventory Management
- Staff Training
- Customer Relations
- Bar Management
- Event Coordination
- Restaurant Management
- Responsible Alcohol Service
- Cost Control
- Equipment Maintenance
- Beverage Knowledge
- Staff Management
- Recruitment
- Restaurant Operations Management
- Labor and Food Cost Control
- Stable Work History
- Food Service Background
- Culinary Arts Education
- Shift Management
- Catering Coordination
- Full Service Restaurant Background
- Staff Scheduling
Certification
- bartending
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Bar Manager
Engagelive
10.2021 - Current
Food and Beverage Waiter
Palace bar
10.2019 - 12.2024
Restaurant Manager
El Mexicano Restaurants
02.2015 - 08.2024
Catering Assistant
Sterling
07.2013 - 06.2018
Certificate - Bartending
Bartender
Associate of Science - Quality Control and Safety Technologies
UNAD