Juan Aguilar
FONTANA,San Bernardino
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Chanel RSS
Chanel
04.2022 - 07.2023
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
Receiving Associate
Macy's
02.2022 - 04.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
- processed damages, pennystock, and non congruents
- performed daily safety checks on all equipment such as cardboard bailer, trash compacter, customer/freight elevator and escalators
- pos handheld experience
- Replace store lightning when needed
- Open the store
Stock Associate
Macy’s
10.2018 - 01.2022
- Stocked merchandise, clearly labeling items, and arranging according to size, color and skin type.
- Readied items for sales floor by replenishing counter
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted maintenance team with organizing and cleaning the stockroom.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked and pulled defective or expired products from the counters.
- Applied proper safety procedures in stockroom and the store and immediately informed management of safety concerns.
- Performed light housekeeping and cleaning by discarding trash, cardboard and sweeping floors.
- Managed timely and effective replacement of damaged or missing products.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Collaborated with beauty advisors to stay current on inventory levels.
Beauty Merchandiser
Macy’s
07.2019 - 01.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise units for damages and imperfections and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
- Assembled quarter and full-size point of purchase promotional displays.
- Planned and coordinated product availability for advertising and promotion purposes.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- processed destroy in field product by checking and reported the amount of product that was destroyed.
- Properly disposed "destroyed" product
- Transferred product from building to building accordingly
- Prepared stockrooms for inventory
Store Consultant
FedEx
10.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Increased overall print quality by conducting thorough pre-production checks and maintaining equipment.
- Stayed current on advancements in printing technology to recommend updated solutions for clients'' evolving needs.
- Developed customized solutions for clients, addressing unique print requirements and specifications.
- Served as a knowledgeable resource for colleagues seeking advice on various aspects of the printing process.
- Trained new team members on proper use of equipment, safety protocols, and best practices in print production.
- Achieved a high level of accuracy in final printed products through meticulous proofreading prior to production runs.
- Managed multiple print projects simultaneously, ensuring timely delivery and client satisfaction.
- Assisted clients in selecting optimal paper stock, ink types, and finishes for their specific needs.
- Consistently met deadlines under pressure by prioritizing tasks effectively and working efficiently.
- Improved customer satisfaction ratings by providing prompt responses to inquiries and resolving issues quickly.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Checked job information at each press to verify that correct ink was delivered.
- Proofed all job orders, securing client approval prior to production.
- Loaded and positioned unprinted materials.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Wrote clear and concise work instructions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Conducted research to address shipping errors and packaging mistakes.
Education
High School Diploma -
Fontana High School
Fontana, CA02.2016
Skills
- Suggestive Selling
- Customer Assistance
- Product Promotion
- Time Management
- Cash Handling
- Cash Register Operation
- Store Opening and Closing
- Product and Service Sales
- Stocking and Receiving
- Product Merchandising
- POS System Operations
- Sales Goal Attainment
- Customer Needs Assessment
- Stockroom Upkeep
- Product Knowledge
- Truck Unloading
- Issue Refunds
- Returns and Exchanges
- Special Orders
- Exceeding Customer Expectations
- Monitor Security
- Computer Proficiency and Microsoft Office
- Store Policies and Procedures
- Available Nights, Weekends and Holidays
- Merchandising and Display
- Merchandise Receiving and Handling
- Gift Wrapping
- Flexible Hours
- Safety and Cleanliness Standards
- Maintaining Clean Work Areas
- Answering Customer Questions
- Goal-Driven
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Store Consultant
FedEx
10.2023 - Current
Chanel RSS
Chanel
04.2022 - 07.2023
Receiving Associate
Macy's
02.2022 - 04.2022
Beauty Merchandiser
Macy’s
07.2019 - 01.2022
Stock Associate
Macy’s
10.2018 - 01.2022
High School Diploma -
Fontana High School
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