Juan Andrade
Gainesville,FL
Summary
Results-oriented banking employee experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Determined to exceed expectations and take on higher responsibilities.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank of America
Gainesville, FL
07.2022 - Current
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
Retail Manager
Hollister Co
Gainesville, FL
09.2018 - 07.2022
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Education
Associate of Science - Business Administration And Management
Santa Fe College
Gainesville, FL03-2025
Skills
- Customer Outreach
- Customer Service Expertise
- Team Leadership
- Cash Handling
- Financial Product Expertise
- Relationship Building and Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve level 2 quarter sales, earning recognition from upper management and financial reward.
- Promoted from Keyholder to Assistant Manager, in less than 12-months.
- Peer Recognition.
Timeline
Relationship Banker
Bank of America
07.2022 - Current
Retail Manager
Hollister Co
09.2018 - 07.2022
Associate of Science - Business Administration And Management
Santa Fe College