Sherry Diane Smith

• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Cultivated strong customer relationships by providing tailored advice and services.
• Analyzed customers' financial information to deliver personalized account guidance.
• Presented new and additional products and services to new existing customers.

• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Trained and Managed a team of assistants

Achieved Associate Spotlight

Built referral sources with agents, Attorney and Builders

Execute Loan Applications process and negotiated rates

Achieved Presidents Club 2005, Platinum Club 2006 and 2007

• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Controlled store inventory and reviewed cash handling and operations reports.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Trained new employees on proper protocols and customer service standards.