JUAN ANGUIANO
Dallas
Summary
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Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Central Market
Dallas, TX
10.2024 - Current
- Lead daily store operations to ensure consistent workflow, operational standards, and customer satisfaction. Execute opening and closing procedures, store readiness checks, and shift-handoff communication.
- Coordinate operations across Grocery, Perishables, Specialty, Culinary, and Front End departments.
- Conduct routine safety, sanitation, and regulatory compliance inspections.
- Oversee sales floor presentation, product rotation, stocking accuracy, and merchandising execution. Resolve escalated customer issues, equipment failures, and real-time operational challenges.
- Maintain back-of-house organization, temperature logs, cleanliness, and safety standards. Ensure refrigeration systems remain operational and coordinate immediate technician support when needed. Identify operational gaps and implement corrective actions to improve efficiency and reduce downtime.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
Sales Supervisor
Harbor Freight Tools
Dallas, TX
07.2023 - 01.2024
- Supervised daily sales floor operations to support revenue goals and store performance. Implemented logistics strategies to streamline inventory movement from warehouse to sales floor. Coordinated receiving, storage, and deployment of merchandise to ensure product availability. Conducted inventory audits to track stock levels and identify discrepancies. Utilized inventory management systems to monitor turnover and optimize ordering processes. Reconciled vault cash at shift close, ensuring accurate accounting of transactions. Prepared discrepancy reports and investigated root causes to prevent future losses. Monitored sales metrics and supported initiatives to improve profitability and performance.
- Trained and mentored new sales associates, fostering a collaborative and productive work environment.
- Supervised daily sales operations, ensuring team met performance targets and maintained high customer satisfaction.
- Analyzed sales data to identify trends, implementing strategies to optimize inventory management and product placement.
- Developed staff schedules, aligning resources with peak business hours to enhance operational efficiency.
- Executed visual merchandising standards, driving store presentation consistency to attract customers effectively.
- Addressed customer inquiries and resolved issues promptly, enhancing overall shopping experience and loyalty.
- Boosted sales by implementing effective training programs for new and existing employees.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Analyzed sales data to set quotas and assess potential areas of growth.
Outbound Coordinator
Home Depot
Dallas, TX
05.2022 - 03.2023
- Coordinated outbound operations to ensure customer orders were fulfilled accurately and on time. Collaborated with leadership to support operational goals and workflow efficiency. Managed multiple tasks and projects while meeting deadlines in a fast-paced environment. Identified inefficiencies and implemented process improvements to enhance productivity. Organized operational data using spreadsheets and reporting tools for analysis. Assisted with scheduling, documentation, and resource coordination.
- Trained and mentored new team members on operational best practices and procedures.
- Collaborated with cross-functional teams to enhance communication and workflow efficiency.
- Optimized inventory management processes to reduce delays in order fulfillment.
- Managed scheduling and routing for efficient transportation operations.
- Coordinated outbound logistics to ensure timely delivery of products to customers.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Implemented tracking systems for monitoring shipment status and customer notifications.
- Developed training materials to standardize processes and improve team productivity.
- Enhanced communication between departments by implementing regular meetings and updates on outbound activities.
- Streamlined outbound processes by implementing efficient workflows and coordinating with cross-functional teams.
- Collaborated with inbound coordinators to optimize inventory management and maintain accurate stock levels for outgoing orders.
Social Media Reviewer
Alorica
Dallas, TX
06.2020 - 01.2022
- Reviewed digital content to ensure compliance with platform policies and regulations. Applied complex guidelines while maintaining quality and turnaround standards. Escalated policy-exception cases appropriately and maintained confidentiality. Demonstrated strong attention to detail in high-volume review environments.
- Led quality assurance initiatives, identifying trends and implementing corrective actions to improve outcomes.
- Utilized data analysis tools to track performance metrics, driving insights for continuous improvement efforts.
Production Support Analyst Intern
Bank of America
Dallas, TX
07.2019 - 01.2020
- Provided front-line technical support to internal users. Supported release deployments, regression testing, and operational readiness activities. Monitored infrastructure alerts and user-reported issues through resolution. Reviewed and analyzed system data to ensure quality, performance, and capacity standards.
- Developed and maintained comprehensive documentation for systems processes and troubleshooting procedures.
- Conducted regular system audits to ensure compliance with operational standards and regulatory requirements.
- Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
- Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
- Assisted in the evaluation of new tools or applications that could enhance the production environment''s effectiveness.
- Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Identified root causes of recurring problems to implement effective solutions.
Remodeling Assistant
Tova Remodeling
Dallas, TX
06.2017 - 10.2018
- Supported sales efforts and customer service initiatives. Assisted with recruiting, scheduling, training, and staff development. Ensured project schedules and objectives were consistently met. Followed company policies and maintained a safe work environment.
- Assisted in project planning and scheduling for remodeling tasks.
- Coordinated materials procurement and inventory management for various projects.
- Supported lead contractors in executing design specifications and client requests.
- Ensured compliance with safety standards and building codes during installations.
- Trained new team members on tools, equipment, and best practices for efficiency.
- Streamlined workflow processes to enhance productivity on job sites.
- Mentored junior staff in customer service protocols and effective communication techniques.
- Implemented quality control measures to ensure high standards in final deliverables.
- Maintained a safe work environment by adhering to all safety protocols and wearing appropriate personal protective equipment as required.
- Assisted in the completion of remodeling projects on time and within budget through effective coordination with team members.
- Demonstrated flexibility in adapting to changing project priorities while still achieving desired results within established deadlines.
- Implemented creative problem-solving strategies to address unexpected challenges or obstacles during remodeling projects while maintaining high-quality results.
- Developed strong relationships with clients through excellent communication skills and attention to detail throughout the remodeling process.
- Reduced waste and material costs by accurately measuring, cutting, and installing various building materials according to project requirements.
- Increased project efficiency by organizing tools, materials, and equipment for easy access during remodeling tasks.
- Supported successful project completions with thorough site clean-up efforts, ensuring a polished final product for clients'' enjoyment.
Education
Associate of Applied Science -
El Centro College
Dallas, Texas, TX07-2020
Skills
- Operations Management
- Team Leadership & Supervision
- Inventory Control & Audits
- Logistics Coordination
- Process Improvement
- Compliance & Safety Standards
- Data Analysis & Reporting
- Cash Handling & Reconciliation
- Problem Solving & Root Cause Analysis
- Cross-Department Collaboration
- Time Management & Prioritization
- Documentation & Record Keeping
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- MS office
- Maintaining compliance
- Inventory control
- Workflow optimization
- Strategic planning
- Process improvements
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Central Market
10.2024 - Current
Sales Supervisor
Harbor Freight Tools
07.2023 - 01.2024
Outbound Coordinator
Home Depot
05.2022 - 03.2023
Social Media Reviewer
Alorica
06.2020 - 01.2022
Production Support Analyst Intern
Bank of America
07.2019 - 01.2020
Remodeling Assistant
Tova Remodeling
06.2017 - 10.2018
Associate of Applied Science -
El Centro College