Juan Arce
Laguna Hills,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server and Food Runner
Snooze AM Eatery
Laguna Niguel, CA
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Server Supervisor
Boiling Point Mechanical
Irvine, CA
02.2024 - 12.2024
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Expeditor and Food Runner
Bloom Restaurant
San Juan Capistrano, CA
02.2023 - 11.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Barback, Busser and Food Runner
Tavern at the Mission
San Juan Capistrano, CA
01.2022 - 11.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Education
Language Interpretation And Translation
Fullerton College
Fullerton, CA01.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales techniques
- Table bussing
- Performance improvement
- Beverage preparation
- Table setting
- Food station setup
- Menu presentation
- Food delivery
- Point of sale (POS) system operations
- Positive and professional
- Dining customer service
- Take-out service
- Liquor, wine, and food service
- Menu item recommendation
- Food safety
- Multitasking and organization
- Positive guest interactions
- Responsible beverage service
- Hostess support
- POS operation
- Team player
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Excellent communication
- Cool under pressure
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Server Supervisor
Boiling Point Mechanical
02.2024 - 12.2024
Server and Food Runner
Snooze AM Eatery
01.2024 - Current
Expeditor and Food Runner
Bloom Restaurant
02.2023 - 11.2023
Barback, Busser and Food Runner
Tavern at the Mission
01.2022 - 11.2023
Language Interpretation And Translation
Fullerton College