Juan Banuelos
Antioch,CA
Summary
Unique blend of technical knowledge, sales know how, leadership and team player. Confident in training, directing and overseeing teams of staff. Skilled at troubleshooting, problem solving, and learning very quickly. Moved up from technician to branch technical manager in less than 4 years. Achieved CompTia N+ and Security + certification with full time job. Working on my project+ and A+ currently in my free time and working on computer science degree.
Overview
29
29
years of professional experience
1
1
CompTIA A+
1
1
CompTIA N+ N10-008
1
1
CompTIA Security+ SY0-601
1
1
year of post-secondary education
Work History
Branch Technical Manager
Pacific Office Automation
08.2018 - Current
- Servicing of digital printers, copiers, wide format presses, temperature kiosks, and IT equipment.
- Racking of servers, switches, routers, desktops, firewalls, and cabling in server racks.
- Developed suggestions for technical process improvements to optimize resources.
- Project management of over 100 machine installs with network parameters and connectivity and multiple locations.
- Increased employee productivity 30% through training and mentorship.
- Managed all branch operations including service team, IT team, dispatch, delivery schedule and drivers. Manage a team of 16 employees.
- Responsible for hiring of new technicians, dispatchers, drivers, inventory control, and warehouse.
- Promoted 4 times in 4 years from technician to lead technician to supervisor to branch technical manager.
Real Estate Team Leader
Realty One Group
01.2005 - 08.2018
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
- Evaluated properties for potential salability and pricing.
- Appraised property values and assessed buyer income to determine feasibility of offer success.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Cultivated strong relationships with agents, lenders and title companies.
- Managed a team of 4 realtors and 2 lenders to maximum sales success. Multiple benchmark awards for productivity.
Digital Copier Service Technician
Taylor Made Office Systems
02.2000 - 03.2005
- Restored data on computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and coin operated machines.
- Documented changes and actions in computer-based tracking system.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced defective components and parts on malfunctioning computers and office machines.
DSL Technician
Pacific Bell
03.1995 - 02.2000
- Installed DSL internet in customers homes and businesses. Ran telephone cable and terminated in customers homes or businesses.
- Installed ethernet cards and DSL software in customers computers and verified connectivity.
- Troubleshooting of signal loss with sunrise meters and line toners.
- Trained and aided other technicians.
Copier Service Technician
IKON Office Solutions
10.1994 - 03.1996
- Facilitated maintenance team training procedures to align with company standards.
- Serviced analog copier equipment for expedient repair and minimal downtime.
- Trained new technicians.
Education
High School Diploma -
William C. Overfelt High School
San Jose, CA06.1994
No Degree - Cybersecurity
Western Governors University
Salt Lake City, UT 01.2023 - Current
Skills
- CompTia Network
- CompTia Security
- Office 365 Suite
- Project Management
- Troubleshooting, copiers, mailers, networks
- Delivery Procedures
- Daily Progress Reports
- IT Staff Leadership,Employee Development
Certification
- Network +, CompTia - January 2023
- Security +, CompTia - April 2023
- A+, CompTia - April 2023
Languages
Spanish
Native or Bilingual
Timeline
No Degree - Cybersecurity
Western Governors University
01.2023 - Current
Branch Technical Manager
Pacific Office Automation
08.2018 - Current
Real Estate Team Leader
Realty One Group
01.2005 - 08.2018
Digital Copier Service Technician
Taylor Made Office Systems
02.2000 - 03.2005
DSL Technician
Pacific Bell
03.1995 - 02.2000
Copier Service Technician
IKON Office Solutions
10.1994 - 03.1996
- Network +, CompTia - January 2023
- Security +, CompTia - April 2023
High School Diploma -
William C. Overfelt High School
Sports
Love to play and watch sports.
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