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SCOTT GRAY
Hawley,PA
Summary
Operations and customer service leader with a background in store management, automotive fleet oversight, and claims investigation. Manages teams, improves inventory processes, and supports vendor and customer relationships to strengthen service quality and day-to-day performance.
Overview
25
25
years of professional experience
Work History
Store Manager
KOST TIRE & AUTO
Honesdale, PA
01.2022 - Current
- Oversaw store operations, enhancing sales, customer service, inventory management, and staff supervision.
- Managed a team of 8 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.
- Led team meetings to communicate goals and updates on performance metrics, fostering a positive work environment.
Automobile Inspector, Dealership Floorplan Auditor
AUTOVIN
Bellmore, NY
01.2016 - 01.2022
- Conducted inspections of automobile inventories, leveraging technology and operations management skills to enhance inventory management processes.
- Evaluated operational processes and identified opportunities to enhance efficiency, customer engagement, and service quality.
- Collaborated with multidisciplinary teams to address evolving business and customer needs through aligned activities.
Automotive Fleet Body Maintenance & Repair Manager
Hertz
Jamaica, NY
01.2013 - 01.2016
- Oversaw inventory management and maintenance of an automobile fleet of 20,000 vehicles, ensuring quality upkeep for thousands of business customers.
- Managed teams coordinating vehicle repairs and maintenance with vendors and service providers, aligning team efforts for optimal business deliverables.
- Negotiated service agreements with vendors and service providers, driving optimal pricing and performance of procured services according to business and customer requirements.
- Delivered deep subject matter expertise in inventory management and customer service best practices to drive significant improvements in the handling of vehicle maintenance activities.
- Coordinated documentation processing, advised on legal issues, and conducted personnel training and performance reviews to support operational effectiveness.
Investigator
ESURANCE
Hauppauge, NY
01.2010 - 01.2012
- Led investigative processes for claims cases as Fire & Theft Investigator, Property Damage and Bodily Injury Claims Adjuster, Complex Claims Investigator, and Interim Unit Manager, ensuring accurate determination of facts.
- Investigated suspicious auto claims for Esurance claims operations.
- Reviewed policy details, coverage language, and claim files for accuracy.
- Interviewed insureds, claimants, and witnesses for recorded statements.
Claims Investigator, Auto Damage Appraiser
21ST CENTURY INSURANCE
Hicksville, NY
01.2008 - 01.2010
- Investigated auto claims for 21st Century Insurance policy coverage and liability.
- Reviewed claim files, police reports, and accident statements for inconsistencies.
- Interviewed claimants, witnesses, and insureds regarding reported losses.
- Performed roles as Property Damage Claims Adjuster, Fire & Theft Claims Investigator, Total Loss Adjuster, and Auto Damage Appraiser, managing claims assessments and facilitating resolutions.
Fire & Theft Investigator
PROGRESSIVE INSURANCE
East Elmhurst, NY
01.2002 - 01.2007
- Conducted thorough investigations in collaboration with SIU and police departments to resolve fire and theft incidents.
- Investigated Progressive Insurance claims for fraud indicators and coverage issues.
- Interviewed claimants, witnesses, and insured parties for detailed statements.
- Reviewed policy language, accident reports, and supporting claim documents.
Education
Bachelor of Science - Justice Studies
Work Preference
Work Type
Full TimeLocation Preference
RemoteMinimum Desired Compensation
$90000/yrSkills
- CompTIA A
- CompTIA Network
- Microsoft Certified Professional (MCP)
- POS systems
- Inventory control
- Visual merchandising
- Store operations
- Team supervision
- Customer service
- Loss prevention
- Vendor relations
- Customer issue resolution
- Team management
- Analytical skills
- Effective communication
- Performance coaching
- Program implementation
- Documentation and reporting
- Maximizing profitability
- Retail inventory management
- Staff motivation techniques
- Accurate cash handling
- Training and mentoring
- Employee supervision and motivation
- Store opening and closing
- Customer feedback analysis
- Process improvements
- Order management
- Promotional strategies
- Store merchandising
- Sales strategies
- Cost analysis
- Problem-solving
- Mathematical aptitude
- Employee training
- Shift scheduling
- Hourly shift management
- Team building
- Effective communication
- Performance management
- Market analysis
- Retail sales techniques
- Bank deposit procedures
- Talent acquisition
- MS office proficient
- Performance metrics evaluation
- Recruitment
- Workforce management
- Employee engagement
- Operational strategist
- Customer relations
Timeline
Store Manager - KOST TIRE & AUTO
01.2022 - Current
Automobile Inspector, Dealership Floorplan Auditor - AUTOVIN
01.2016 - 01.2022
Automotive Fleet Body Maintenance & Repair Manager - Hertz
01.2013 - 01.2016
Investigator - ESURANCE
01.2010 - 01.2012
Claims Investigator, Auto Damage Appraiser - 21ST CENTURY INSURANCE
01.2008 - 01.2010
Fire & Theft Investigator - PROGRESSIVE INSURANCE
01.2002 - 01.2007
Arizona State University - Bachelor of Science, Justice Studies