Juan Barbosa
Pflugerville,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
Work History
Property/Sales Manager
SteelCreek Management LLC
09.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Enhanced security measures, significantly reducing incidents on property premises.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Built relationships with customers and community to establish long-term business growth.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Consultant
Leif Johnson Ford
03.2019 - 07.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Responded to telephone and in-person requests for information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Special Investigator-Border Operations
TXDOT-Motor Vehicle Division
10.2000 - 12.2007
- Supported legal proceedings by providing accurate and detailed reports on investigation findings.
- Ensured compliance with all relevant laws, regulations, and policies while conducting investigations.
- Enhanced case resolution efficiency by conducting thorough investigations and analyzing evidence.
- Expedited case closures by effectively prioritizing tasks based on urgency and importance.
- Mitigated risks for clients by offering recommendations on preventive measures based on investigation findings.
- Served as a Liaison for the Motor Vehicle Division and the Mexican States of Tamaulipas, Nuevo Leon, Coahuila and Chihuahua on motor vehicle sales and the import/export of vehicles into Mexican Territory from Texas.
Interim Chief of Investigations
TXDOT-Motor Vehicle Division
03.2000 - 10.2000
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Interview, select , train and supervise enforcement field investigators.
- Develop work schedules and schedules in service training, prepare performance evaluations and make recommendations for merit raises.
- Handle disciplinary matters -conducted internal affairs matters as directed by the Division Director.
- Represented the Division by matter of Public Speaking at various seminars, conferences and training modules.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Investigator/Field Trainer
TXDOT-Motor Vehicle Division
08.1996 - 03.2000
- Trained team members in investigative techniques and Division policies.
- Investigate and monitor a high case load on Texas Transportation Code and Texas Motor Vehicle Commission Code Violations.
- Identify, gather and examine complex records of Texas Motor Vehicle Dealers.
- Official Translator for the Division-English into Spanish.
- Assisted in developing a standardized training program and evaluation process to document each newly hired Investigator's progress and provide feedback during their initial probationary period.
- Provided training for law enforcement officers throughout the state on enhancing their observation skills and confiscating counterfeit/altered registration tags on the roadways.
Investigator
TXDOT-Motor Vehicle Division
01.1996 - 08.1996
- Collected, analyzed and interpreted information, documentation, and evidence associated with investigations on Texas Motor Vehicle Code violations.
- Maintain a professional tone.
- Conducted interviews with licensee's and complainants.
Investigator
Law Offices of Gayle Caldarola
01.1991 - 03.1993
- Locate and interview witnesses for client's personal injury cases.
- Review and reconstruct accident reports and establish percentage of liability and/or negligence on adverse driver.
- Provided case law research for the attorney.
- Filed time sensitive motions and/or legal paperwork at the local courthouse.
Education
Certified Group Instructor - Instructor
Texas Department of Public Safety
Austin07-2006
40 Hrs - Managing & Supervising Internal Affairs
Public Agency Training Council
San Antonio, Texas08-2000
8 Hrs - Interviewing & Hiring
TXDOT-HR Division
Austin, Texas06-2000
40 Hrs - Field Training Officer Certification
Texas A&M University
Laredo11-1999
440 Hours Training - Basic Peace Officer Certification
Southwest Texas Junior College
Uvalde, Texas10-1988
Associate of Applied Science - Farm & Ranch Management
Southwest Texas Junior College
Uvalde, Texas08-1986
High School Diploma -
Uvalde High School
Uvalde, Texas05-1983
Skills
- Strong written and oral communication skills and work ethics
- well-developed interpersonal relations to establish and maintain rapport with individuals and organizations of varied backgrounds and experience levels
- BILINGUAL-fluent in the verbal and written Spanish language
- Efficient in the use of computer software utilized for various purposes
- Multi- Task, attention to detail, and superior customer service
- Highly developed troubleshooting and problem solving abilities
- Work effectively as a team participant and work well under little or no supervision at all
- Possess strong analytical skills & highly resourceful abilities
- Strong ability to adjust to changes and adapt/blend into varying environments and situations
- Seasoned and well disciplined
- Respectful, loyal and trustworthy
Timeline
Property/Sales Manager
SteelCreek Management LLC
09.2020 - Current
Sales Consultant
Leif Johnson Ford
03.2019 - 07.2020
Special Investigator-Border Operations
TXDOT-Motor Vehicle Division
10.2000 - 12.2007
Interim Chief of Investigations
TXDOT-Motor Vehicle Division
03.2000 - 10.2000
Senior Investigator/Field Trainer
TXDOT-Motor Vehicle Division
08.1996 - 03.2000
Investigator
TXDOT-Motor Vehicle Division
01.1996 - 08.1996
Investigator
Law Offices of Gayle Caldarola
01.1991 - 03.1993
Certified Group Instructor - Instructor
Texas Department of Public Safety
40 Hrs - Managing & Supervising Internal Affairs
Public Agency Training Council
8 Hrs - Interviewing & Hiring
TXDOT-HR Division
40 Hrs - Field Training Officer Certification
Texas A&M University
440 Hours Training - Basic Peace Officer Certification
Southwest Texas Junior College
Associate of Applied Science - Farm & Ranch Management
Southwest Texas Junior College
High School Diploma -
Uvalde High School
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