Juan Barboza
Houston,TX
Summary
Dedicated patient-focused professional with a strong foundation in administrative and customer service expertise, ensuring seamless healthcare operations through effective communication and policy enforcement. Notable for resolving conflicts and delivering balanced solutions in high-pressure settings. Proven adaptability to dynamic environments, consistently achieving high marks for work quality and efficiency. Committed to leveraging organizational skills and technical proficiency to drive company growth in an entry-level role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Coordinator
Harris Health System-LBJ Hospital
Houston, TX
01.2022 - Current
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Participated in the development of new programs or modifications to existing programs.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
Project Staff Assistant
Harris Health System-LBJ Hospital
Houston, TX
01.2015 - 01.2022
- Provided administrative support to the staff, including scheduling appointments and organizing files.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Greeted clients, answered phones and provided customer service assistance.
- Coordinated travel arrangements for staff members.
- Processed incoming mail and distributed accordingly.
- Assisted with special projects upon request from management team.
- Created spreadsheets in Excel to track data related to projects.
Call Center Representative
Harris Health
Houston, TX
10.2013 - 01.2015
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Instructed patients regarding how to prepare for appointments.
- Updated patient information in databases and adhered to confidentiality requirements.
Education
Bachelor of Science - Healthcare Communications
University Of Houston Downtown
Houston, TX12-2024
Skills
- Community building
- Public Speaking
- Time management abilities
- Project Management
- Multitasking Abilities
- Generating schedules
- Staff training and motivation
- Purchasing and procurement
- Patient relationship management
- Problem-solving abilities
- Computer Literacy
- De-Escalation Techniques
- Cultural Competency
Affiliations
Active member on the following committees:
- LBJ Special Events
- LBJ Staff Communication
- PRIDE Employee Resource Group
Certification
- Public Notary
Languages
Spanish
Professional
Timeline
Program Coordinator
Harris Health System-LBJ Hospital
01.2022 - Current
Project Staff Assistant
Harris Health System-LBJ Hospital
01.2015 - 01.2022
Call Center Representative
Harris Health
10.2013 - 01.2015
- Public Notary
Bachelor of Science - Healthcare Communications
University Of Houston Downtown
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