Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Cai

Valencia,CA

Summary

Dedicated and detail-oriented professional with strong customer service skills. Experienced in managing multiple tasks efficiently, supporting operations, and ensuring accuracy under time-sensitive conditions. Seeking to contribute to Whole Foods as an In-Store Shopper, with excellent attention to detail and a commitment to customer satisfaction.

Overview

13
13
years of professional experience

Work History

Stay-at-Home Parent

NA
01.2017 - 09.2025
  • Managed daily scheduling and logistics in a fast-paced household environment.
  • Handled budgeting, shopping, and inventory management with a strong attention to detail.
  • Coordinated children’s sports and academic activities, demonstrating time management.

MBA Program Specialist

Shanghai Jiao Tong University
Shanghai, China
01.2013 - 10.2014
  • Delivered exceptional customer service through email and phone support for MBA applicants and students.
  • Organized over 100 events and orientations, ensuring meticulous attention to detail.
  • Managed data systems to guarantee accuracy in student and program records.
  • Collaborated with colleagues to facilitate efficient operations and maintain high service standards.

Sales Operations Assistant

Becton Dickinson Medical Devices
Shanghai, China
06.2012 - 12.2013
  • Maintained and updated sales databases, ensuring high accuracy levels.
  • Prepared detailed reports to support informed decision-making and identify gaps.
  • Assisted sales teams with follow-ups, documentation, and performance evaluations.

Education

Master of Science - Environmental Science

Nanjing University
China
06-2012

Bachelor of Science - Urban-Rural Planning Management

Hohai University
China
06-2009

Some College (No Degree) - Accounting

Madison Area Technical College
Madison, WI

Skills

  • Customer service & communication
  • Time management & multitasking
  • Attention to detail & accuracy
  • Ability to follow processes & guidelines
  • Quick learner with “can-do” attitude
  • Team collaboration

Timeline

Stay-at-Home Parent

NA
01.2017 - 09.2025

MBA Program Specialist

Shanghai Jiao Tong University
01.2013 - 10.2014

Sales Operations Assistant

Becton Dickinson Medical Devices
06.2012 - 12.2013

Master of Science - Environmental Science

Nanjing University

Bachelor of Science - Urban-Rural Planning Management

Hohai University

Some College (No Degree) - Accounting

Madison Area Technical College

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