Litzy Guerrero
Hickory,NC
Summary
Professional in patient financial services with a focus on delivering accurate and timely financial solutions. Proven ability to streamline billing processes and enhance patient satisfaction—team-focused collaborator, adaptable to changing demands, and skilled in financial analysis and problem-solving.
Utilizes effective communication skills to address patient inquiries and concerns—knowledge of healthcare financial systems and regulations.
Overview
9
9
years of professional experience
Work History
Patient Financial Services Representative
Catawba Valley Medical Center
Hickory, NC
09.2023 - 03.2026
- Assisted patients with inquiries regarding billing and insurance processes.
- Processed patient financial information using electronic health record systems.
- Ensured accuracy of patient accounts by reviewing and updating financial data.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Trained new staff on patient financial services protocols and software tools.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
Server
NY Hibachi Buffet
Hickory NC
03.2018 - 09.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in menu navigation, highlighting daily specials and promoting upsells effectively.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Rehabilitation Technician / Spanish Translator
Pediatric Therapy Network
Hickory, NC
01.2021 - 07.2021
- Maximized quality control of translated documents.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Established collaborative relationships with patients through consistent and meaningful communication.
Server
Sakura
Hickory, NC
09.2016 - 02.2018
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Hickory High School
Hickory, NC06-2018
Skills
- Reading Comprehension
- Client Service
- Spanish Interpreting
- Medical Translation
- Translate Documents
- Courteous Phone Demeanor
- Verbal and written communication
- HIPAA compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Financial Services Representative
Catawba Valley Medical Center
09.2023 - 03.2026
Rehabilitation Technician / Spanish Translator
Pediatric Therapy Network
01.2021 - 07.2021
Server
NY Hibachi Buffet
03.2018 - 09.2023
Server
Sakura
09.2016 - 02.2018
Hickory High School