Juan Carlos
San Bernardino,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to enhance employee engagement and boost performance to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Fedex Express
01.2022 - Current
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Experience in implementing and optimizing warehouse processes to improve efficiency and reduce costs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
FedEx Courier
FedEx Express
08.2015 - 01.2022
- Verified package information to check for accuracy and completeness.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Team Lead
Used Gym Equipment
05.2014 - 08.2015
- Frequently inspected production area to verify proper equipment operation.
- Ensured that all orders were completed on time.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Built strong relationships with customers through positive attitude and attentive response.
- Collected, arranged, and input information into database system.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Computer Lab Assistant
El Camino College Compton Center
09.2012 - 04.2014
- Ensured smooth operation of the lab, effectively managing equipment inventory and usage.
- Implemented security measures to protect against unauthorized access or misuse of computer facilities.
- Optimized printer performance through regular maintenance checks.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Supported all computer lab operations.
Education
Associate of Arts - Kinesiology
El Camino College
Torrance, CA06.2014
High School Diploma -
S.E.A Charter High School
South Gate, CA06.2006
Skills
- Warehouse Operations
- Records Organization and Management
- Effective communication skills
- Staff training/development
- Client Relations
- Employee relations and conflict resolution
- Quality Assurance
- Cost analysis and savings
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Fedex Express
01.2022 - Current
FedEx Courier
FedEx Express
08.2015 - 01.2022
Team Lead
Used Gym Equipment
05.2014 - 08.2015
Computer Lab Assistant
El Camino College Compton Center
09.2012 - 04.2014
Associate of Arts - Kinesiology
El Camino College
High School Diploma -
S.E.A Charter High School