Juan-Carlos Maldonado
Lithia
Summary
Experienced with specialized task execution, reviews and strategic implementation on new applications. Utilize effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project and training success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Resolutionist Specialist III - Catastrophe
Liberty Mutual & Safeco Insurance
Lithia, FL
09.2017 - Current
- Using multiple software systems and claims best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
- Provide technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage related to a particular accident.
- Complete auto repair facility and independent re-inspections, supplement as warranted for verified damages.
- Resolve disagreements and negotiate with auto repair facilities, independent adjusters, policy holders and claimants.
MD Field Claims Specialist II
Nationwide Insurance
CT
10.2016 - 09.2017
- Review loss details of accident, contact clientele review procedures and inspect
- Make payment, setup and/or extend rentals for the parties involved to expedite the claims/repair process
- Answer phone calls and emails from policyholders, claimants, attorneys and others to answer and inform them of any details in regards to the claim
- Evaluate claims for potential fraud or subrogation.
Damage Appraiser
Traynor Auto Body
Fairfield, CT
02.2015 - 10.2016
- Inspect damaged vehicle and estimate parts and labor to repair
- Plan, schedule, and assist customers with accident related claims
- Order, inspect, and verify parts
- Handle repair process from beginning until the vehicle is delivered including supplements
Assistant General Manager /Sales Manager / Personal Trainer
EDGE Fitness Clubs
Stratford, CT
09.2012 - 12.2014
Assistant Body Shop Manager
Stevens Auto Group
Milford, CT
09.2009 - 09.2012
Management Trainee
Enterprise
Milford, CT
08.2008 - 09.2009
Education
Bachelor of Arts - History, Sociology
Western Connecticut State University
Danbury, CT05-2008
Skills
- Knowledge of insurance language, regulations and mechanics
- Familiar with CCC, Audatex and Mitchell
- Proficient in Power BI, Team Think, Teams, Word, Excel and Power Point
- Ability to work independently and effectively manage workload
- Documentation management
- Analytical thinking
- Customer relations
- Bilingual in English and Spanish
Certification
- Appraiser / Adjuster license for: All states, except MA
- I-Car credits (platinum), ASE educated
Timeline
Claims Resolutionist Specialist III - Catastrophe
Liberty Mutual & Safeco Insurance
09.2017 - Current
MD Field Claims Specialist II
Nationwide Insurance
10.2016 - 09.2017
Damage Appraiser
Traynor Auto Body
02.2015 - 10.2016
Assistant General Manager /Sales Manager / Personal Trainer
EDGE Fitness Clubs
09.2012 - 12.2014
Assistant Body Shop Manager
Stevens Auto Group
09.2009 - 09.2012
Management Trainee
Enterprise
08.2008 - 09.2009
Bachelor of Arts - History, Sociology
Western Connecticut State University