Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JUAN CASTELLANO

Spring

Summary

I am a Customer Service Specialist with over 25 years of experience. In addition, I have an additional 12 years in Technical Support in Information Technology and Internet and Cell and Phone based services.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Driver

Uber/Lyft
01.2015 - 01.2020
  • Performed High Volume, Customer based, Professional Driving Service
  • Currently I have completed over 11 thousand safe rides to and from the Houston, Harris County area throughout the state of Texas.
  • Overall Rating of 4.9 out of 5 stars

Custom Protection Officer

G4 Secure Solutions
01.2010 - 01.2015
  • Provided Armed, Safe Protection for various City of Houston Properties
  • Provided daily activity reports, maintained visibility and security of the outside perimeter.

Technical Support Coordinator

Verizon Wireless
01.2007 - 01.2010
  • Provided technical support for internet, data and cell phone issues. Daily Troubleshooting with Wireless Data Phones, Blackberry Devices, Blackberry Internet and Enterprise Services, and Microsoft Exchange. Also, daily troubleshooting Apple Macintosh Operating Systems, and Windows Operating Systems

Education

Microsoft Certifications -

01.2012

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Lone Star Community College
01.2008

Computer Science

University of Houston
01.1990

Skills

  • Customer Service Specialist
  • Technical Support
  • Coordinator
  • Field Representative
  • Email Technical Support Specialist
  • Custom Protection Officer
  • Sheriff's Deputy
  • USMC Veteran

Certification

Microsoft Professional since 1999

Certified in Windows 7

Certified in Windows NT 4.0

Certified in Windows IIS

Timeline

Driver

Uber/Lyft
01.2015 - 01.2020

Custom Protection Officer

G4 Secure Solutions
01.2010 - 01.2015

Technical Support Coordinator

Verizon Wireless
01.2007 - 01.2010

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Lone Star Community College

Computer Science

University of Houston

Microsoft Certifications -

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