Juan Castillo
The Bronx,NY
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
13
13
years of professional experience
Work History
Uber Partner
Rideshare Driving
04.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
IT Technician
Essen Health Care
11.2021 - 05.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
General Labor Construction Worker
McCormark Contracting INC
05.2014 - 04.2017
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean, organized worksites to promote a safe working environment and minimize hazards.
- Collaborated with team members to complete challenging tasks, demonstrating strong problem-solving abilities.
- Promoted a positive work culture amongst peers by fostering teamwork, mutual respect, open communication channels within the team dynamic.
IT Technician
Casa De Campo Domincan Republic
01.2011 - 07.2012
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored systems in operation and quickly troubleshot errors.
Education
Associate of Arts - IT Technician
ASA College
New York, NY02.2022
Skills
- Flexibility
- Cleanliness
- Time Management
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Remote Support
- Network Troubleshooting
- Help Desk Operations
- Wireless Networking
- Mobile Device Management
- Technical Troubleshooting
- Microsoft Windows and Office
- Software Upgrades
- Remote Technical Support
- System Maintenance
- Hardware and Software Configuration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
IT Technician
Essen Health Care
11.2021 - 05.2022
Uber Partner
Rideshare Driving
04.2019 - Current
General Labor Construction Worker
McCormark Contracting INC
05.2014 - 04.2017
IT Technician
Casa De Campo Domincan Republic
01.2011 - 07.2012
Associate of Arts - IT Technician
ASA College