Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Juan Castillo

Kissimmee,FL

Summary

Dynamic Staff Supervisor and Outside Sales Representative with a proven track record at Gemilang Solutions, excelling in customer service and sales strategy. Expert in POS operation and employee development, I significantly enhanced guest satisfaction and team performance. Skilled in fostering memorable experiences while driving sales and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Staff Supervisor

Gemilang Solutions
Lake Buena Vista, FL
04.2021 - Current
  • Directed, coordinated and supervised staff activities to ensure adherence to established policies and procedures.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.

Outside Sales Representative

Stay & play Marketing
Orlando, FL
06.2018 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Promote Several Resorts by encouraging vacationers to visit their property by offering them extremely low rates on discounted theme parks and attraction tickets

Education

Associate of Science - Bussines Administration

Universidad Tecnologica De Bolivar
Colombia
04-2017

High School Diploma -

Altair
Colombia
10-2012

Skills

  • Employee development
  • Customer service
  • POS operation
  • Food Handler Certificate
  • Menu recommendations
  • Sales strategy
  • Upselling
  • Menu memorization
  • Reliable and punctual
  • Production leadership
  • Cleaning techniques

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

  • Food Handler Certificate

References

References available upon request.

Timeline

Staff Supervisor

Gemilang Solutions
04.2021 - Current

Outside Sales Representative

Stay & play Marketing
06.2018 - 01.2020

Associate of Science - Bussines Administration

Universidad Tecnologica De Bolivar

High School Diploma -

Altair
Juan Castillo