Support Staff Supervisor
Modern Psychiatry and Wellness
Hamilton, Ohio
2019 - 2023
- Assisted in recruiting, interviewing, and hiring new employees for the support staff team.
- Implemented company-wide policy changes and initiatives to improve support capabilities.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Resolved conflicts between clients and members of the support staff team as needed.
- Analyzed financial activities of department to share budgetary input with managers.
- Improved internal processes to increase clients response times and employee productivity.
- Fostered positive and inclusive team culture for support staff.
- Provided ongoing training and development opportunities for members of the support staff team.
- Issued work schedules, duty assignments and deadlines for office and administrative staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Delegated work to staff, setting priorities and goals.
- Resolved client complaints or answered clients questions.
- Exceeded client satisfaction by finding creative solutions to problems.
- Processed medical records request while always maintain HIPAA
- Supervised staff at both office locations.
- Worked with our providers to help achieve practice goals and how to best serve our client population.
- · Verify and distribute payroll to assist the HR department.
