Joanne Ferraro

Presently working for a new medical practice, remotely, telehealth only. It was initially a full-time position but changed to part-time as the company is not currently ready to hire full-time employees.

I am looking for a full-time remote position. Part-time would also be okay so I can continue with my position at Modern Psychiatry.

I have great knowledge and understanding of modern technology.

• Scheduled appointments for seven providers
• Collected copays/deductibles/balances Worked in a call center and triaged phone calls

• Worked in a call center for a variety of specialists Scheduled Imaging appointments Collected copays and deductibles Triaged phone calls to correct provider

• Registered patients for several physicians Verified Insurance Collected copays and deductibles Updated demographics and health insurance prior to patient appointment

• Made calls to initiate collection proceedings on past due accounts

• Scheduled appointments, radiology tests, and hospital procedures Triaged messages and phone calls to appropriate staff Entered charges and payments Insurance verification and eligibility

• Utilized electronic billing Responsible for surgical coding and billing Assisted in helping the accountant with the quarterly taxes Accounts receivable/payable Dealt directly with vendors

• Registered and scheduled patients Answered phones and properly routed physicians’ calls Entered charges and payments Promoted to Supervisor in charge of overseeing evening staff in addition to secretary responsibilities

• Worked both check in and check out desks while answering inbound calls Scheduled patient appointments and testing Filled prescriptions per physician’s request Collected and entered patient payments