Juan Castillo
Elmhurst
Summary
Detail-oriented and customer-focused professional with experience in high-volume service environments. Strong background in handling transactions, resolving customer concerns, and maintaining accuracy under pressure. Proven ability to build trust with customers, manage cash responsibly, and deliver efficient, friendly service in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Bradford Airport Logistics
Newark
05.2024 - Current
- Managed high-volume inventory and shipment processing to ensure timely deliveries
- Maintained precise records and documentation of incoming/outgoing goods to support inventory accuracy
- Operated equipment safely while following strict procedures
- Demonstrated reliability and attention to detail to uphold operational standards in fast-paced environment
Customer Service Associate
Lowe’s
North Bergen
04.2022 - 04.2024
- Resolved customer concerns and provided solutions in a professional manner
- Assisted customers with purchases, returns, and product inquiries
- Handled cash, card, and digital transactions with accuracy
- Organized and maintained efficient checkout and service areas to enhance customer experience
- Cultivated strong customer relationships through consistent and attentive service
Demolition / Asbestos Worker
ARJC Construction
03.2022 - 06.2022
- Ensured adherence to safety and compliance regulations to minimize risks
- Kept job sites clean and organized to promote safe working conditions
- Exhibited discipline and reliability while collaborating with team members on projects
Customer Service Associate
Walgreens
West New York
02.2021 - 11.2021
- Processed high-volume daily transactions with precision, ensuring customer satisfaction
- Balanced cash register at shift end, maintaining accurate financial records
- Resolved customer inquiries and issues, facilitating smooth payment experiences
- Maintained store organization and supported daily operations
Education
High School Diploma -
Memorial High School
Associate’s Degree -
Hudson County Community College
Skills
- Inventory Management
- Cash Handling & Transactions
- Basic Financial Transactions
- POS Systems & Register Operation
- Customer Service & Relationship Building
- Attention to Detail & Accuracy
- Problem Solving & Conflict Resolution
- Time Management
- Communication Skills
Certification
Forklift Certified
Timeline
Logistics Specialist
Bradford Airport Logistics
05.2024 - Current
Customer Service Associate
Lowe’s
04.2022 - 04.2024
Demolition / Asbestos Worker
ARJC Construction
03.2022 - 06.2022
Customer Service Associate
Walgreens
02.2021 - 11.2021
High School Diploma -
Memorial High School
Associate’s Degree -
Hudson County Community College