Juan Cepeda
Laboratory Data Consultants, Inc.
San Marcos,US
34
years of professional experience
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Work History
FINANCE/INVOICING
17 Years 3 Months- Managed multiple tasks with adaptability and flexibility to ensure smooth operations.
- Responded promptly to customer needs to effectively resolve issues.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Delivered excellent customer service in a fast-paced environment, enhancing customer satisfaction.
CUSTOMER SERVICE SUPERVISOR
4 Years 9 Months- Resolved escalated customer issues, enhancing customer satisfaction and loyalty.
- Trained customer service representatives on standards, policies, and procedures to ensure consistent service quality.
- Developed strategies to improve customer service processes, increasing efficiency and productivity of the team.
- Developed strategies to streamline customer service processes, improving team efficiency and response times.
- Processed customer deposits and withdrawals accurately at the bank.
- Opened new savings, checking, and certificate of deposit accounts for customers. (savings, checking, CDs, safe deposit box).
- Opened and closed the bank daily, ensuring adherence to security protocols. and security measures for bank procedures.
Payroll and Human Resources Associate
3 Years 1 Month- Collaborated with coworkers to efficiently complete tasks and meet team objectives.
- Identified ways to improve efficiency in operations and implemented process changes.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Participated in ongoing training to enhance own job skills and knowledge.
- Collaborated with coworkers to efficiently complete assigned tasks.
- Assisted team members by processing their requests for leave of absence.
- Updated team members' profiles to reflect necessary changes.
TRAVEL AGENCY MANAGER
6 Years 10 Months- Supervised team of travel agents in booking reservations, creating itineraries, and delivering customer service to enhance client satisfaction.
- Assisted customers with selecting suitable vacation packages based on their individual preferences.
- Developed targeted marketing strategies to effectively promote new products and services, increasing agency visibility.
- Created and managed budgets for travel packages, ensuring that all costs were within the allocated budget.
- Created and managed budgets for travel packages, ensuring compliance with financial constraints and maximizing profitability.
- Researched current events related to foreign countries in order to provide updated information about potential risks or safety concerns for travelers.
PASSENGER SERVICE SUPERVISOR
2 Years 3 Months- Conducted onboarding training for new employees to familiarize them with company policies and procedures.
- Assisted with resolving operational issues that arose during flight delays or cancellations due to weather or mechanical problems.
- Resolved operational issues during flight delays or cancellations, ensuring minimal disruption to passenger experience.
- Provided guidance and support to staff members on a variety of issues related to job performance, safety regulations, and customer service standards.
- Conducted employee evaluations and delivered actionable feedback to enhance performance and compliance with service standards.
- Performed various administrative duties such as preparing reports or correspondence related to passenger services issues.
- Reviewed employee evaluations and provided feedback on areas needing improvement.
- Coordinated communication among crew members, pilots, gate agents, and customers to ensure seamless operations during flights.
Education
Bachelor of Science (B.S.) - Criminal Justice Candidate
Expected graduation February 2027
Bachelor of Arts (B.A.) - Business Administration
Skills
Computer skills
Attention to detail
Client relationship management
Organizational skills
Multitasking
Financial reporting
Customer service
Organizational skills
Communication skills
Positive demeanor
Time management
Timeline
FINANCE/INVOICING
Laboratory Data Consultants, Inc.
02.2009 - 05.2026Read More
CUSTOMER SERVICE SUPERVISOR
Downey Savings & Loan
04.2004 - 01.2009Read More
Payroll and Human Resources Associate
Pala Casino, Resort & Spa
05.2001 - 06.2004Read More
TRAVEL AGENCY MANAGER
Travel Bag, Inc.
06.1994 - 04.2001Read More
PASSENGER SERVICE SUPERVISOR
Continental Micronesia
02.1992 - 05.1994Read More
San Jose State University
Bachelor of Arts (B.A.) from Business Administration
Read More
University of Phoenix
Bachelor of Science (B.S.) from Criminal Justice Candidate
Read More