Summary
Overview
Work History
Education
Skills
Timeline
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Juan Cortina

PARK CITY,IL

Summary

Motivated customer service specialist with over 10 years' experience in a fast-paced, team-based environment. Highly reliable customer service professional with excellent verbal and written skills. Understands the importance of timely first contact resolution to customers. Focused and results oriented, able to identify problems and implement innovative solutions to meet the needs of changing organizations.

Overview

27
27
years of professional experience

Work History

Cahier/Customer Service, Cashier

Family Dollar
09.2019 - 03.2020
  • Stocked unloading merchandise from trucks Operated cash register and provided transaction to customers Investigated customer complaints and provided solutions accordingly

Assembler

Walmart
09.2017 - 07.2018

I TOOK CARE OF CUSTOMERS SHOPPING CARTS

I UNLOADED AND LOADED CUSTOMERS MERCHANDISE FROM THE CARS

Sales Associate

Macy's Department Stores
Northbrook, IL
10.2014 - 01.2015
  • Made sure the store was kept up to date Assisted customers with product selection and queries Set up store displays by placing merchandise on the floor, shelves, racks, cases, bins, and tables
  • Bess hardware and sports

Customer Service Representative

06.1996 - 03.2010
  • Took care of customer service area Handled returns and exchanges Stocked merchandise Made local deliveries to customers homes

Cart Attendant

Venture Stores
06.1984 - 06.1996

TOOK CARE OF SHOPPING CARTS FOR COSTUMERS

Education

High School Diploma -

Glenbrook South High School
Glenview, IL
06.1984

Skills

  • Cash Register Operation
  • Shelving Items
  • Refund Handling
  • Customer Complaint Resolution
  • Customer Service and Assistance
  • Customer Satisfaction
  • Lot Maintenance
  • Customer Relationship Management
  • End Cap Placement

Timeline

Cahier/Customer Service, Cashier

Family Dollar
09.2019 - 03.2020

Assembler

Walmart
09.2017 - 07.2018

Sales Associate

Macy's Department Stores
10.2014 - 01.2015

Customer Service Representative

06.1996 - 03.2010

Cart Attendant

Venture Stores
06.1984 - 06.1996

High School Diploma -

Glenbrook South High School

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Juan Cortina