Juan Cruz
Santiago De Lo Caballeros,RD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Professional
Call Services
Santiago De Los Caballeros, Republica Dominicana
09.2021 - 01.2024
- Analyzed system performance metrics to identify areas of improvement.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Monitored system logs for errors or anomalies that may indicate a potential issue or outage.
- Collaborated closely with other departments in order to meet organizational objectives.
- Identified customer requirements and resolved technical issues quickly and efficiently.
- Created documentation of all troubleshooting steps taken during problem resolution process.
- Recommended improvements to current processes based on personal experience or customer feedback.
- Used remote login tools to assist clients with technical and product questions.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Documented all activities related to technical support including processes, updates, changes made.
Education
High School Diploma -
Eugenio Maria De Hostos
San Francisco De Macoris04-2017
Skills
- Operating systems
- Hardware diagnostics
- Network configuration
- Remote Support
- Customer Service
- Systems Analysis
- Security Protocols
- Microsoft Outlook
- Product Troubleshooting
- Training abilities
- Microsoft Office Specialist (MOS) Master
- Technical Troubleshooting
- Technical Documentation
- Problem-solving aptitude
- Effective Communication
- Interpersonal Skills
Accomplishments
- Top QA performer on PT HD
- Perfect attendance
- Multiple recognizing on bon
Languages
English
Limited
Spanish
Professional
Certification
- Certified tech support agent
Timeline
Technical Support Professional
Call Services
09.2021 - 01.2024
High School Diploma -
Eugenio Maria De Hostos