Juan David Romero Ramirez

Harrisonburg,VA

Summary

Bilingual and highly motivated professional with extensive experience in customer service, sales, administrative support, and human resources. Proven success in promoting business growth, leading gym membership sales, and supporting the launch and expansion of a new fitness facility. Recently promoted to Assistant General Manager at Workout Anytime due to outstanding leadership and operational skills. Adept at managing back-end processes, social media, conflict resolution, and personnel support. Committed to continuous professional and personal growth.

Overview

years of professional experience

Work History

Human Resources Learning and Development Specialis

Massanutten Resorts

11.2025 - Current

Coordinate and facilitate onboarding programs for new hires
Design and deliver engaging training sessions, workshops, and leadership development programs
Support employee growth through coaching, mentorship, and career development initiatives
Assist with creating learning materials, presentations, job aids, and training guides
Track training attendance, completion rates, and learning effectiveness
Maintain learning records and Learning Management Systems (LMS)
Collaborate with department leaders to identify performance and development needs
Promote a positive learning culture focused on continuous improvement
Assist with employee engagement initiatives and professional development opportunities
Evaluate training feedback and recommend improvements for future sessions

Assistant General Manager (AGM)

Workout Anytime

02.2024 - Current

- Serve as a dynamic ambassador for Workout Anytime, promoting brand services and building strong client relationships.
- Manage member conflicts, handle refunds, cancellations, and oversee backend administrative tasks.
- Strategize and manage social media accounts to drive engagement and marketing campaigns.
- Welcome and check in all members to ensure an outstanding customer experience.
- Drive membership sales, setup, and lead referral initiatives to grow client base.
- Assist with club maintenance and daily operational needs as assigned by management.
- Participate in and organize marketing events to build brand awareness.
- Follow up with leads via web, renewals, and marketing campaigns.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Human Resources Administrator

Perdue Farms, Inc.

09.2022 - Current

- Conduct interviews with potential candidates and assist with the hiring process.
- Answer and manage incoming phone inquiries and support associate relations.
- Translate English/Spanish communications for non-English speaking associates.
- Manage confidential data entry, create spreadsheets, and maintain HR records.
- Ensure a clean, organized HR office environment and manage daily filing duties.
- Administer associate benefits enrollment and provide ongoing HR support.
- Attend meetings and actively contribute to team projects and initiatives.

Education

Advanced Diploma -

Harrisonburg High School

06.2018

Skills

- Bilingual: Fluent in English and Spanish
- Customer Service & Client Relations
- Sales & Membership Promotion
- Human Resources Procedures
- Team Leadership & Staff Supervision
- Administrative Support & Data Entry
- Conflict Resolution & Problem-Solving
- Verbal & Written Communication
- Time Management & Organization
- Microsoft Office Suite (Word, Excel, Outlook)
- Scheduling & Calendar Management
- Datatrak System Experience
- Personal Training Background
- Social Media Management

Languages

5,5