Juan De Fex
New York,NY
Summary
Professional hospitality worker with robust background in security and customer service. Adept at managing entry points and ensuring safe, welcoming environment for guests. Excels in team collaboration and adapting to changing needs with focus on achieving high standards.
Overview
18
18
years of professional experience
Work History
Dog Groomer
Throw Me A Bone
New York, NY
08.2023 - 10.2025
- Performed thorough grooming services, including bathing, clipping, and nail trimming for various dog breeds.
- Ensured compliance with safety protocols and hygiene standards during grooming sessions.
- Developed strong relationships with clients to understand their pets' specific grooming needs and preferences.
- Trained junior groomers on best practices in handling animals and using grooming tools effectively.
Dog Groomer
Destination Pet
New York, NY
10.2023 - 10.2024
- Streamlined appointment scheduling process to enhance client satisfaction and operational efficiency.
- Resolved customer inquiries and concerns, maintaining a positive service environment at all times.
- Conducted regular inventory checks of grooming supplies, ensuring availability of necessary tools and products.
- Collaborated with team members to maintain cleanliness and organization of grooming area for optimal workflow.
Door Greeter/Service Valet
APC Hospitality
New York, NY
01.2021 - 12.2021
- Welcomed guests with professionalism, ensuring positive first impressions.
- Monitored entrance and exit traffic, maintaining security protocols effectively.
- Assisted guests with inquiries, providing information about services and amenities.
- Collaborated with team members to enhance overall guest experience during peak hours.
Doorman/ Bellman
Mercer Hotel
New York, NY
03.2008 - 03.2020
- Greeted guests warmly, ensuring exceptional first impressions and overall satisfaction.
- Managed luggage handling efficiently, maintaining organization during peak check-in/check-out periods.
- Monitored entrance and lobby areas to ensure safety and security for all patrons.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
Education
Bachelor of Science - Social Communication
Politecnico Grancolombiano
Bogota Colombia09-2012
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Reliability and punctuality
- Stress reduction techniques
- Animal first aid
- Grooming and bathing
Languages
Spanish
Native or Bilingual
Timeline
Dog Groomer
Destination Pet
10.2023 - 10.2024
Dog Groomer
Throw Me A Bone
08.2023 - 10.2025
Door Greeter/Service Valet
APC Hospitality
01.2021 - 12.2021
Doorman/ Bellman
Mercer Hotel
03.2008 - 03.2020
Bachelor of Science - Social Communication
Politecnico Grancolombiano