Juan De La Rosa
Kingsville,TX
Summary
Dynamic leader with a proven track record at ZNH Foods, adept in operations management and team building. Excelled in enhancing customer relationships and driving sales growth through innovative strategies. Skilled in staff training/development and P&L management, achieving a significant increase in efficiency and profitability. Committed to fostering a culture of continuous improvement and employee empowerment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
ZNH Foods
Kingsville, TX
09.2023 - 10.2024
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Reported issues to higher management with great detail.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Store Manager
Ayvaz Corp
Kingsville, TX
09.2021 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted in recruiting, hiring and training of team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Direct Care Worker
BCFS Health And Human Services
05.2017 - 12.2020
- Maintained clean, safe, and well-organized patient environment.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Monitored and assisted residents through individual service plans.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Documented vitals, behaviors, and medications in client medical records.
- Kept clients engaged in social networks and communities for personal health and growth.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Completed regular check-ins and progress report for each client.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs regularly to track patient health status, promptly reporting any changes or concerns to healthcare professionals.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Assistant General Manager
Shonaz Foods
Kingsville, TX
10.2017 - 08.2019
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled cash accurately and prepared deposits.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Child Care Worker
IES International
Robstown, TX
10.2014 - 04.2015
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Read stories, sang songs and facilitated creative play.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
11B Team Leader
U.S. Army Recruiting Command
Ft. Cavazos
06.2009 - 01.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
High School Diploma - General Studies
H. M. King High
Kingsville, TX06.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
Certification
ServSafe Certified
Languages
Spanish
Native or Bilingual
Timeline
General Manager
ZNH Foods
09.2023 - 10.2024
Assistant Store Manager
Ayvaz Corp
09.2021 - 10.2022
Assistant General Manager
Shonaz Foods
10.2017 - 08.2019
Direct Care Worker
BCFS Health And Human Services
05.2017 - 12.2020
Child Care Worker
IES International
10.2014 - 04.2015
11B Team Leader
U.S. Army Recruiting Command
06.2009 - 01.2013
High School Diploma - General Studies
H. M. King High