Juan De La Rosa
Harvey,IL
Overview
4
4
years of professional experience
Work History
Manager of Operations
Chicago's Best Deals
Dixmoor, IL
01.2021 - Current
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared and presented reports on operational performance to executive leadership and board members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Investigated customer complaints related to product and service quality or delivery issues.
- Presented performance and productivity reports to supervisors.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Warehouse Manager
Chicago's Best Deals
Dixmoor, IL
01.2023 - 02.2024
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Completed or assisted with difficult or skilled tasks.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Collected stock location orders and printed requests to maintain inventory control.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored workers and reviewed completed work for proper performance.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Directed receiving, warehousing, distribution and maintenance services.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Monitored processing equipment and machinery for proper start-up, operation and shut down.
- Established and maintained good relations with customers, vendors, and transport companies.
- Maintained and updated inventory records accurately.
- Supervised loading and unloading of materials from incoming trucks.
- Operated forklifts to fill or empty overhead spaces.
- Checked loaded materials compared to work orders for correctness.
- Identified process improvement opportunities within the warehouse environment.
- Reviewed invoices for accuracy prior to authorizing payment processing.
- Generated warehouse shipping documents, packing lists and invoices.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
Dwight D. Eisenhower High School
Blue Island, IL05-2020
Some College (No Degree) -
University of Illinois At Chicago
Chicago, ILSkills
- Supply chain management
- Change management
- Project management
- Safety procedures
- Budget management
- Strategic planning
- Space allocation
- Employee training
- Task delegation
- Workflow optimization
- Problem-solving
- Logistics management
- Inventory management
- Time management
- Decision-making
- Performance monitoring
- Risk management
- Conflict resolution
- Goal setting
- Team-oriented and dependable
- Basic carpentry
- Material transport
- Attention to detail
- Measuring and leveling
- Materials loading
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse Manager
Chicago's Best Deals
01.2023 - 02.2024
Manager of Operations
Chicago's Best Deals
01.2021 - Current
High School Diploma -
Dwight D. Eisenhower High School
Some College (No Degree) -
University of Illinois At Chicago