JUAN DELGADO
Dallas,TX
Summary
Motivated sales and operations professional with 10+ years of experience in sales, account management, insurance, marketing, staff leadership, and customer service. Proven ability to grow revenue, manage teams, develop customer relationships, and improve business operations. Experienced in managing the full sales cycle, training employees, inventory management, and high-volume customer operations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Route Manager
Snap-on
McKinney, USA
05.2023 - Current
- Increased route sales by 30% through targeted promotions, discounts, raffles, giveaways, and relationship-based selling.
- Manage the full sales cycle, from prospecting and customer relationship development through closing and account management.
- Analyze market trends and competitor activity to identify growth opportunities and adjust sales strategies.
- Manage key customer accounts, credit accounts, finances, inventory ordering, stocking, and daily route operations.
- Supervise and train assistants, including developing sales strategies and performance expectations.
- Drive a 25-foot box truck daily with zero accidents or incidents.
- Represent the business at annual tool shows to evaluate products and order inventory based on customer demand.
Diagnostic Sales Developer
Snap-on
McKinney, USA
04.2022 - 05.2023
- Provided product knowledge and sales support to franchise owners throughout North Texas.
- Conducted product demonstrations, sales meetings, promotional events, and product showcases.
- Partnered with franchisees to develop strategies for increasing sales and achieving business goals.
- Consistently met and exceeded assigned sales expectations.
- Maintained strong relationships with franchise owners and customers while identifying new sales opportunities.
- Provided ongoing support to help grow the diagnostics business.
Claims Representative
GAINSCO
Dallas, USA
08.2021 - 03.2022
- Managed auto insurance claims from initial report through investigation, resolution, payment, and closure.
- Obtained recorded statements and investigated accident history, vehicle information, and coverage issues.
- Determined liability and coordinated vehicle inspections, repairs, total-loss evaluations, and rental coverage.
- Communicated with customers, repair facilities, adjusters, and other involved parties to resolve claims efficiently.
- Reviewed supplemental repair costs and coordinated approved payments to repair facilities.
Marketing Manager
Americas Favorite Insurance
Dallas, USA
01.2016 - 08.2021
- Managed a 12-person team and consistently ranked among the top-performing teams across the organization.
- Developed sales and marketing strategies that supported customer retention, new business, and revenue growth.
- Managed department workflow, staffing, scheduling, training, performance evaluations, and daily operations.
- Oversaw approximately 700 calls per day, coordinating schedules to maximize coverage during peak periods.
- Regularly exceeded sales targets through outbound customer contacts, consultative selling, and targeted promotions.
- Increased customer retention by developing customized discount options and promoting new product lines.
- Recruited, trained, mentored, and coached employees on sales, customer service, and company procedures.
- Monitored employee performance and productivity, identifying opportunities to improve efficiency and service quality.
- Resolved customer issues and escalations while maintaining a strong focus on customer satisfaction.
Office Manager
Americas Favorite Insurance
Dallas, USA
01.2015 - 12.2015
- Managed daily office operations, employee schedules, productivity, inventory, payroll submissions, and special projects.
- Trained and on boarded new employees while coaching staff to achieve production goals.
- Evaluated employee performance and implemented workflow improvements to increase efficiency.
- Managed office inventory, ordering, shipments, and receiving.
- Identified operational and performance issues and implemented corrective strategies.
Insurance Agent
Americas Favorite Insurance
Dallas, USA
01.2014 - 12.2014
- Sold auto, home, life, and other insurance products using consultative sales techniques.
- Built and maintained customer relationships through active listening, problem solving, and responsive service.
- Identified customer needs and recommended additional products and services.
- Completed applications and obtained underwriting approval for new policies.
- Prospected for new customers through direct marketing, mail campaigns, and telephone outreach.
Education
Business Management -
Mountain View College
Dallas, TX01-2010
High School Diploma -
W.H. Adamson High School
Dallas, TX01.2009
Skills
- Sales & Business Development
- Account Management
- Team Leadership
- Staff Management
- Recruiting & Hiring
- Training & On boarding
- Customer Service
- Marketing & Advertising
- Project Coordination
- Inventory Management
- Sales Strategy
- Communication
- Conflict Resolution
- De-escalation
- Telephone Sales
Certification
- Texas Property & Casualty License
- Texas Adjuster - All Lines License
- Valid Driver's License
Languages
- English, Expert
- Spanish, Expert
Personal Information
Work Permit: Authorized to work in the U.S.
Timeline
Route Manager
Snap-on
05.2023 - Current
Diagnostic Sales Developer
Snap-on
04.2022 - 05.2023
Claims Representative
GAINSCO
08.2021 - 03.2022
Marketing Manager
Americas Favorite Insurance
01.2016 - 08.2021
Office Manager
Americas Favorite Insurance
01.2015 - 12.2015
Insurance Agent
Americas Favorite Insurance
01.2014 - 12.2014
Business Management -
Mountain View College
High School Diploma -
W.H. Adamson High School