Juan Diaz
Grand prairie
Summary
Ramp Supervisor recognized for enhancing operational efficiency and ensuring safety compliance. Proven ability to develop strategies that improve team performance and customer service. Ready to contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ramp Supervisor
Frontier Airlines
Dallas
02.2024 - Current
- Assigned tasks to ground personnel based on workloads, skillsets, and availability.
- Managed shift schedules for ramp staff members including breaks and meal times.
- Developed strategies for improving efficiency within the ramp team while maintaining high levels of service quality.
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Collected, sorted and checked baggage tags against flight lists.
Crane Operator
O'Neal Steel
Dallas
09.2021 - 01.2024
- Assisted with rigging operations as required.
- Adjusted controls such as levers, pedals, throttles, brakes, switches and buttons to control crane movement or functions such as hoisting and lowering booms, slewing and traversing cranes on rails, swinging loads horizontally and vertically, extending outriggers, setting up jibs and activating auxiliary hoists.
- Utilized remote controls or radio devices to operate the crane.
- Assisted other workers in securing loads onto pallets for transport by forklift truck or overhead crane.
- Performed daily inspections of all crane components prior to use.
- Monitored loads for stability during lifting operations.
- Calculated load weights and verified lifting capacities to prevent overload.
Warehouse Supervisor
The Home Depot Distribution Center
Dallas
04.2019 - 07.2021
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Developed and implemented safety policies and procedures for the warehouse team.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Provided leadership to motivate staff members to achieve performance goals.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Enforced company policies related to employee conduct in the workplace.
Customer Service Representative
Walmart
Grand Prairie
12.2017 - 04.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
Dubiski Career High School
Grand Prairie, TX05-2019
Skills
- Shift scheduling
- Operational efficiency
- Safety compliance
- Team leadership
- Customer relations
- Performance monitoring
- Problem resolution
- Effective communication
- Conflict management
- Attention to detail
- Time management
- Staff training
- Ramp service
- Personnel supervision
- Ground operations
- Baggage handling
- Ground support equipment
- Airline coordination
Certification
- Aircraft pushback certified. Airbus A320, A321
- Flight Loadmaster certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Ramp Supervisor
Frontier Airlines
02.2024 - Current
Crane Operator
O'Neal Steel
09.2021 - 01.2024
Warehouse Supervisor
The Home Depot Distribution Center
04.2019 - 07.2021
Customer Service Representative
Walmart
12.2017 - 04.2019
High School Diploma -
Dubiski Career High School
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