Juan Diego Rosado
Miami,FL
Summary
Dedicated and disciplined professional with a background in Criminal Justice and airport operations supervision. Experienced in managing live operations, resolving complex problems, and communicating across teams. Seeking to build a long-term career in public service and law enforcement, contributing integrity, accountability, and leadership.
Overview
10
10
years of professional experience
Work History
Supervisor - Operations
Air Canada
Miami, USA
05.2022 - Current
- Oversee daily ground operations for Air Canada flights, ensuring safe, efficient, and on-time performance.
- Coordinate in real time with ramp, gate, load control, SOC, fueling, and maintenance teams to resolve issues quickly.
- Manage weight & balance, load planning, and verification processes to maintain aircraft safety and regulatory compliance.
- Monitor delays, identify root causes, and collaborate with SOC to implement corrective actions.
- Lead and mentor staff, promoting communication, teamwork, and strong customer-service standards.
- Ensure all flights meet Air Canada performance, safety, and service standards while maintaining accurate documentation.
Passenger Service Agent
Swissport
Miami, USA
05.2022 - Current
- Monitored and processed ticket sales, refunds, and upgrades.
- Built relationships with travel partners to streamline ticketing processes.
- Engaged customers with solutions to travel issues and conflicts.
- Reviewed and updated customer information for accuracy.
- Processed payments and maintained regulatory compliance.
- Prepared passenger manifests and operational reports.
- Assisted passengers during check-in and boarding.
Service / Cashier
My Roots Juice Bar
Miami, USA
02.2019 - 01.2020
- Provided customer service, processed transactions, and prepared meals and juices.
Sales Associate
Aeropostale
Miami, USA
01.2016 - 01.2020
- Delivered customer service, merchandising support, POS operations, and trained new hires.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12.2022
Associate of Arts - Criminal Justice
Miami-Dade College
Miami, FL08.2020
Skills
- Google Docs
- Google Sheets
- Google Slides
- Microsoft Word
- Excel
- PowerPoint
Timeline
Supervisor - Operations
Air Canada
05.2022 - Current
Passenger Service Agent
Swissport
05.2022 - Current
Service / Cashier
My Roots Juice Bar
02.2019 - 01.2020
Sales Associate
Aeropostale
01.2016 - 01.2020
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Criminal Justice
Miami-Dade College