Juan Dominguez Dominguez
Cary,NC
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Wells Fargo. Proven ability to enhance customer experiences while adhering to compliance regulations. Bilingual in Spanish, with a focus on relationship building and financial analysis, driving customer satisfaction and operational excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Teller
Wells Fargo
09.2024 - Current
- Collaborated with team members to enhance customer service experience.
- Adhered to compliance regulations in all financial interactions and transactions.
- Learned banking software systems for transaction processing and account management.
- Assisted customers with inquiries regarding account services and products.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated customers on use of banking website and mobile apps.
Barista Trainer
Starbucks
12.2023 - 06.2025
- Developed and implemented training modules for new baristas, enhancing product knowledge and service quality.
- Conducted hands-on training sessions focusing on espresso preparation and milk frothing techniques.
- Assisted in creating a welcoming atmosphere through effective customer interaction and communication skills.
- Evaluated trainee performance, providing constructive feedback to improve coffee-making skills and efficiency.
Fulfillment Associate
Amazon
02.2022 - 12.2023
- Operated warehouse management system to track inventory levels and streamline fulfillment processes.
- Coordinated order picking and packing to ensure timely shipments for customer satisfaction.
- Inspected incoming and outgoing products for quality assurance, reducing errors in order fulfillment.
- Collaborated with team members to improve workflow efficiency and optimize space utilization in the warehouse.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Unload Team Lead
Lowes Home Improvment
07.2020 - 02.2022
- Led team to achieve operational excellence through effective workflow management and process improvements.
- Mentored staff, enhancing skill development and team performance.
- Analyzed team performance metrics, identifying areas for improvement and driving strategic initiatives.
- Implemented quality control measures, ensuring consistent adherence to standards and protocols.
- Facilitated regular team meetings, promoting collaboration and addressing challenges proactively.
- Worked in different departments to provide optimal coverage and meet production goals.
Education
No Degree - Kinesiology
North Carolina Central University
Durham, NCNo Degree - Psychology
Durham Technical Community College
Durham, NCAssociate of Applied Science - Paralegal Technology
Wake Technical Community College
Raleigh, NC05-2027
High School Diploma -
Middle College @DTCC
Durham, NC05-2019
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Relationship building and management
- Goal-oriented focus
- Patience and empathy
- Customer relationship building
- Financial analysis
- Fraud detection
- Spanish speaking
Languages
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
09.2024 - Current
Barista Trainer
Starbucks
12.2023 - 06.2025
Fulfillment Associate
Amazon
02.2022 - 12.2023
Unload Team Lead
Lowes Home Improvment
07.2020 - 02.2022
No Degree - Kinesiology
North Carolina Central University
No Degree - Psychology
Durham Technical Community College
Associate of Applied Science - Paralegal Technology
Wake Technical Community College
High School Diploma -
Middle College @DTCC
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