Juan Escalante
Avondale,AZ
Summary
Customer-oriented General Manager with 3 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
5
5
years of professional experience
Work History
General Manager
Wendy's
Litchfield Park, AZ
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Directed successful operational turnaround, eliminating over 2% in food loss weekly in 2 months.
Assistant Manager
Wendy's
Litchfield Park, AZ
02.2021 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
SHIFT MANAGER
Wendy’s
Phoenix, AZ
03.2019 - 02.2021
- Responsible for finances ensuring store safe is accurate and that cash drawers are skimmed every hour to mitigate significant cash loss
- Managed employees by setting up a daily shift planner to put them into position to ensure a smooth and teamwork oriented shift.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Member
Wendy's
Phoenix, AZ
03.2017 - 03.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Bachelor of Science - Finance and Economics
Grand Canyon University
Phoenix, AZ04.2022
High School Diploma -
Glendale High School
Glendale, AZ05.2018
Skills
- Business Leadership
- Food Safety and Quality
- Sales Tracking
- Management Training
- Operational Efficiency and Safety
- P&L Responsibility
- Maximizing Profitability
- Inventory Tracking and Management
- Restaurant Operations Management
- Money Handling
- Payroll Administration and Timekeeping
- Customer Service
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Wendy's
10.2021 - Current
Assistant Manager
Wendy's
02.2021 - 10.2021
SHIFT MANAGER
Wendy’s
03.2019 - 02.2021
Crew Member
Wendy's
03.2017 - 03.2019
Bachelor of Science - Finance and Economics
Grand Canyon University
High School Diploma -
Glendale High School
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