Juan Escamilla
Five Below
Greeley,CO
4
years of professional experience
Dynamic Customer Experience Manager with a proven track record at Five Below, leveraging data analytics and cross-functional collaboration to enhance service quality and drive customer satisfaction. Skilled in voice of customer analysis, I developed impactful training programs and optimized merchandising strategies, resulting in improved sales performance and elevated team standards.
Work History
Customer Experience Manager
5 Months- Led customer feedback initiatives to enhance service quality and improve satisfaction levels.
- Developed training programs for staff to elevate customer interaction standards.
- Analyzed customer data to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to streamline operations and optimize the shopping experience.
Merchandise Manager
3 Years 10 Months- Developed and implemented merchandise plans to optimize product placement and maximize sales potential.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for improved turnover.
- Collaborated with cross-functional teams to execute promotional strategies that enhanced customer engagement.
- Trained and mentored team members on best practices in merchandising and inventory management.
Education
High School Diploma
No Degree - Education
Skills
Cross-functional collaboration
Voice of customer analysis
Customer empathy
Data analytics
Timeline
Customer Experience Manager
Five Below
03.2026 - CurrentRead More
Merchandise Manager
Five Below
05.2022 - 03.2026Read More
Dsst College View
High School Diploma
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Metropolitan State University of Denver
No Degree from Education
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